Topic: digital experience


How to improve the E-commerce customer experience

E-commerce shopping has changed the retail landscape as more and more consumers are looking for convenience, variety, and competitive pricing. E-commerce sales are projected to hit $4.5 trillion in 2021, which proves that this massive shift from traditional retail is not going away anytime soon. This year, Toys R Us and Babies Are Us closed […]

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6 Website Feedback Survey Tips for UX Research & CRO

Website feedback surveys, or web intercepts as some people call them, are a qualitative way of collecting data on your website about why a user is performing (or not performing) an action. There are a lot of different formats these surveys can be fired in a website and depending on what you are trying to […]

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