Topic: employee engagement


How Barclays gets HR and business stakeholders more comfortable with X-data

Laura Farrelly, Barclays’ Head of Culture & Engagement, came into HR after starting out in corporate banking and program management. Like many people, she had the preconception that HR just did payroll and hiring – but she quickly saw how much she could achieve in a forward-looking function that impacted upon every other part of […]

Read More
Why companies that win at CX started with their employees

The saying ‘happy employees equal happy customers’ is one of the biggest corporate cliches out there. And if you’ve ever been left helpless in a store while staff hung out in the backroom, you’ll know there’s a little more to it. But, there remains a lot of truth in the saying – so why is […]

Read More
Employee feedback: how to drive accountability and action

  Employee feedback surveys are like gym memberships   …A simple but accurate analogy. Organizations can collect all the employee feedback they want from their employees but unless they communicate and take action on that feedback, they will not see the results they hope to. It’s as simple as that. In fact, in our experience, […]

Read More
How HR can make a difference: Dean Carter, CHRO at Patagonia

This is the first installment of our new blog series, “Employee Experience Visionaries.” In each post, we’ll feature highlights from a conversation with an HR thought leader on company culture, employee engagement, HR’s evolving role, and so much more. We’re thrilled to kick off the series with a conversation with Dean Carter, Patagonia’s Chief HR […]

Read More
Is Employee Net Promoter Score (eNPS) a Good Measure of Engagement?

Employee NPS has become a popular measure for employee engagement — but how useful is it and is a single measure of engagement the best way to improve the employee experience? What is eNPS? Employee Net Promoter Score (eNPS) is a measure of how likely your staff members are to recommend your company as a […]

Read More
Measuring employee morale by opening the door to instant feedback

Employee Morale is a delicate thing.  The slightest change in routine, procedure or guideline could throw your employees’ state of mind into a tailspin.  Think back to negative experiences in your past roles.  What events put you and your peers into a negative mood? Did your manager make you do something that you didn’t want […]

Read More
Everything You Need to Know About People Analytics

Today’s HR leaders are increasingly savvy and sophisticated when it comes to influencing their Executive peers. Their secret? They start with a pervasive belief that employees are the key driver of value for their organization. Then they define a clear business case for why their programs and initiatives are superbly impactful. It sounds easy, and […]

Read More