Topic: employee engagement


Why companies that win at CX started with their employees

The saying ‘happy employees equal happy customers’ is one of the biggest corporate cliches out there. And if you’ve ever been left helpless in a store while staff hung out in the backroom, you’ll know there’s a little more to it. But, there remains a lot of truth in the saying – so why is […]

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Employee feedback: how to drive accountability and action

  Employee feedback surveys are like gym memberships   …A simple but accurate analogy. Organizations can collect all the employee feedback they want from their employees but unless they communicate and take action on that feedback, they will not see the results they hope to. It’s as simple as that. In fact, in our experience, […]

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Employee engagement is so much more than a single metric

How wonderfully simple HR teams’ jobs would be if employee engagement was measured by a single metric. Engagement surveys would take minutes, the reporting would be done the next day and company leaders would easily be able to digest the results. Unfortunately, as any HR professional will know, it’s just not that simple. Looking at […]

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10 ways AI can make human resources more human

At first glance, AI and HR seem to be polar opposites. After all, how could a function that includes the word human in its name use technology that’s artificial? If you dig deeper, though, you see how AI could transform the HR profession into what most HR professionals wish it to be. One that focuses […]

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How HR can make a difference: Dean Carter, CHRO at Patagonia

This is the first installment of our new blog series, “Employee Experience Visionaries.” In each post, we’ll feature highlights from a conversation with an HR thought leader on company culture, employee engagement, HR’s evolving role, and so much more. We’re thrilled to kick off the series with a conversation with Dean Carter, Patagonia’s Chief HR […]

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Are you using stay interviews in your employee experience program?

Very often companies wait until employees exit to ask about their experiences – what worked, what didn’t, did they have adequate learning opportunities, how often did they receive feedback, etc. Although exit interviews and surveys are valuable, it’s often too late in the game to have a meaningful intervention on that employee’s experience, particularly for […]

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Is Employee Net Promoter Score (eNPS) a Good Measure of Engagement?

Employee NPS has become a popular measure for employee engagement — but how useful is it and is a single measure of engagement the best way to improve the employee experience? What is eNPS? Employee Net Promoter Score (eNPS) is a measure of how likely your staff members are to recommend your company as a […]

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Measuring employee morale by opening the door to instant feedback

Employee Morale is a delicate thing.  The slightest change in routine, procedure or guideline could throw your employees’ state of mind into a tailspin.  Think back to negative experiences in your past roles.  What events put you and your peers into a negative mood? Did your manager make you do something that you didn’t want […]

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