Topic: employee experience


Why companies that win at CX started with their employees

The saying ‘happy employees equal happy customers’ is one of the biggest corporate cliches out there. And if you’ve ever been left helpless in a store while staff hung out in the backroom, you’ll know there’s a little more to it. But, there remains a lot of truth in the saying – so why is […]

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Employee feedback: how to drive accountability and action

  Employee feedback surveys are like gym memberships   …A simple but accurate analogy. Organizations can collect all the employee feedback they want from their employees but unless they communicate and take action on that feedback, they will not see the results they hope to. It’s as simple as that. In fact, in our experience, […]

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Employee engagement is so much more than a single metric

How wonderfully simple HR teams’ jobs would be if employee engagement was measured by a single metric. Engagement surveys would take minutes, the reporting would be done the next day and company leaders would easily be able to digest the results. Unfortunately, as any HR professional will know, it’s just not that simple. Looking at […]

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The top employee engagement and human resources conferences for 2019

Human resources is no longer just hiring and firing. It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. In order for human resources professional to stay relevant and understand the ever-changing industry, they must keep up with the latest trends. […]

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How to make the candidate experience count

In today’s talent market, candidates hold all the cards. From increasing demands for very specific skill sets to new types of jobs emerging and a trend towards slower time to fill positions, today’s candidates can be incredibly selective about their next career moves compared to those just 10 years ago. They wield significant power in […]

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US workers top the charts in employee engagement (again!)

The results are in from our bi-annual study into employee engagement around the world, and once again workers in the US are leading the way when it comes to the employee experience Being an employee in the US is a pretty good place to be. According to 2018 State of Play report, looking at engagement […]

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Designing Great Employee Onboarding Experiences

Onboarding is one of the most pivotal moments in an employee’s tenure with a company – it truly is a make or break moment. The Human Capital Institute (HCI, 2018) recently released results from an onboarding benchmarking study of 350 companies. The focus of the study was to assess the effectiveness of onboarding practices in […]

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How to avoid over-surveying employees

One of the most common questions we hear from HR teams is how to avoid survey fatigue and to make sure they’re striking the balance between gathering enough feedback to improve the employee experience and not asking for too much that employees simply stop responding. Check out our top tips on how to avoid survey […]

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