HR experts know that traditional performance management can be controversial and a little tricky to incorporate in the workplace. In fact, many HR gurus believe that traditional performance management should be completely abandoned, while others struggle to find a flexible performance management system that actually drives desired behaviors. No matter which camp you fall into, […]
Qualtrics CEO and Co-Founder Ryan Smith was featured in a recent “Bloomberg Market Minute” radio clip focused on insights from the Qualtrics study, 2016 Global Attitudes Toward Work Report, which surveyed more than 6,000 workers in 14 countries. A key takeaway from Smith’s remarks was, “If you do not have happy employees, you cannot have […]
We all know that the most common response for collecting employee data and attacking issues like attrition, productivity and disengagement is, “Run an employee engagement survey!” But even as I type that sentence I can hear the audible groans from countless HR practitioners who’ve found that employee surveys can not only be expensive to run, they […]
Measuring employee engagement is vital for a happy and productive organization, so whether you’re just getting started or well into your employee engagement journey, we’ve compiled our best practices to help you go further.
It’s logical, right? Happy employees equal happy customers. And the more engaged, informed and empowered frontline employees are to serve the customer efficiently and effectively, the better your company’s customer experience will be, right? To highlight this notion, we wanted to share the story of Tom Probola from Ricoh Americas Corporation. Tom was just named […]