Employee feedback surveys are like gym memberships …A simple but accurate analogy. Organizations can collect all the employee feedback they want from their employees but unless they communicate and take action on that feedback, they will not see the results they hope to. It’s as simple as that. In fact, in our experience, […]
We can all pretty much agree that the success of any company depends on the engagement and performance of its employees. However, despite this commonly accepted ideal, organizations are still trying to crack the code that ensures their employees are highly engaged and performing at the top of their game. So why is it that […]
This post is the first of four posts on the Qualtrics Employee Experience Masterclass. HR experts and organizational psychologists will cite a myriad of “foundational” elements necessary for building great employee experience (EX) programs—census engagement surveys, pulse methods, touchpoints across the full lifecycle, real-time manager dashboards, among them. These are all critical components but when […]
Employee engagement is important for a strong and productive workforce, but it’s not the only important factor in 2018. Smart companies understand that providing a comprehensive employee experience that follows the employee’s entire journey and offering opportunities for development at every step along the way benefits everything from product quality to resource management to strategic […]
HR experts know that traditional performance management can be controversial and a little tricky to incorporate in the workplace. In fact, many HR gurus believe that traditional performance management should be completely abandoned, while others struggle to find a flexible performance management system that actually drives desired behaviors. No matter which camp you fall into, […]
We all know that the most common response for collecting employee data and attacking issues like attrition, productivity and disengagement is, “Run an employee engagement survey!” But even as I type that sentence I can hear the audible groans from countless HR practitioners who’ve found that employee surveys can not only be expensive to run, they […]
Measuring employee engagement is vital for a happy and productive organization, so whether you’re just getting started or well into your employee engagement journey, we’ve compiled our best practices to help you go further.
It’s logical, right? Happy employees equal happy customers. And the more engaged, informed and empowered frontline employees are to serve the customer efficiently and effectively, the better your company’s customer experience will be, right? To highlight this notion, we wanted to share the story of Tom Probola from Ricoh Americas Corporation. Tom was just named […]