Topic: leadership development


3 patient experience problems that can be tackled with CX solutions

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Guest speaker Faith Adams, Senior Analyst from Forrester, discusses this in more detail in our recent webinar on modernizing the patient experience. Below are her 3 answers to […]

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Why you need to stop asking the question “how to be a good leader?”

There is no single answer to the question “how to be a good leader.” This is because every leader and team is different. People will value and respond to varying characteristics, and managers will demonstrate a range of leadership qualities too. It is the ability to respond to these unique needs that make managers good […]

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