When deploying a voice of the customer (VoC) program for your website, there are three critical questions to ask. These questions can guide your program design and the technology you need to support it.
What if customers could be viewed as partners in managing business risk, not just as a source of business risk? For decades, chief risk officers and other executives have viewed customers as a source of business risk. Historically, for many types of businesses, it’s been an “us versus them” mentality, and sometimes with good reason: […]
Enabling and empowering your employees to create great customer experiences is the key to building and sustaining a customer-focused business. And in the end, it leads to major strides in brand loyalty and retention.
You already offer a great service at a great price, but that may not be enough to keep your customers coming back for more, or motivate them to tell friends and family about your business. If you want to reap the full value of a customer, give them a memorable customer experience—one that goes beyond […]
For companies, providing a truly exceptional customer experience can mean the difference between engaged customers and lost business. Interestingly, few companies seem to realize their digital potential.
In today’s technology-driven world, the customer is king. We hear this all the time, but very few companies really figure out how to keep the customer at the forefront of their business. The companies who have figured out how to scale customer focus throughout their organizations are experiencing big returns and sizable growth.
The need for speed in data collection, analysis, and action can be the singular difference between a company rising to prominence or becoming irrelevant. Download our latest eBook to find out what your organization can do to be fast and to be right.