You already offer a great service at a great price, but that may not be enough to keep your customers coming back for more, or motivate them to tell friends and family about your business. If you want to reap the full value of a customer, give them a memorable customer experience—one that goes beyond […]
A few months ago, we introduced the world to the Qualtrics + Tableau Connector, and judging by the numerous responses we received, the world was eager to hear more. If you’ve been curious about this game-changing collaboration, we want to give you some specific ways to think about how this Connector could change the way […]
Enabling and empowering your employees to create great customer experiences is the key to building and sustaining a customer-focused business. And in the end, it leads to major strides in brand loyalty and retention.
When it comes to running an effective VoC program, you need to know what you’re measuring. We’ve broken out three of the most commonly used customer experience metrics to help you identify what you need to measure and how you should measure it.
For companies, providing a truly exceptional customer experience can mean the difference between engaged customers and lost business. Interestingly, few companies seem to realize their digital potential.
In today’s technology-driven world, the customer is king. We hear this all the time, but very few companies really figure out how to keep the customer at the forefront of their business. The companies who have figured out how to scale customer focus throughout their organizations are experiencing big returns and sizable growth.
Isn’t it interesting that for some things, we’ll spend hours or days doing research before making a purchase, but for others we’ll buy on a whim? For example, why might I walk out of the store wearing an enormous cowboy hat when I went in for “just the essentials?”
Popeyes Louisiana Chicken was in trouble. Stock prices were way down, sales were dropping and customer service had dropped to the bottom of their priority list. What ultimately saved the fast food chain from the death spiral? Overhauling their culture to focus on customer obsession.