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Top Executives Expect to Spend More to Meet Rising Customer and Employee Demands

In the midst of the pandemic and ongoing labor shortage, C-Suite executives say customers and employees will become more demanding in the coming months, and spending will increase around technology, h...

By Qualtrics


From Disney to doctors: The uncommon path of a patient experience leader

The notion of consumer-driven healthcare can be a hot-button issue for many in the industry. While some healthcare providers are hesitant to see patients as consumers, the reality is that patients are...

By Qualtrics


How to use patient surveys to improve your healthcare service

Patient surveys are a key driver for enhancing the patient experience and meeting regulatory requirements around patient satisfaction. Find out what patient surveys you can use across the patient jour...

By Qualtrics


Why now is the time to revisit your segmentation

Learn what the dramatic shifts of the last year and a half mean for your current segmentation and how we can help you to build a plan of action. As a human experience company partnering with leader...

By Ellen Houston, Erica Dinger


How to design inclusion into everyday work life

Foster a culture of inclusion at your organization with these actionable steps. It’s better for your people – and your business. Looking for ways to design inclusion into your everyday work lif...

By Lindsay Johnson - Ph.D.


How one of Asia’s leading communications technology companies is rethinking the employee experience

Steve Bennetts, EX Solutions & Strategy   Like every organization across the world right now, Singtel - one of Asia’s leading communications technology companies - in designing new wo...

By Qualtrics

Back to school study: Parents weigh in on the right balance between quality education and safety

Parents are sending their kids back to school for the second time during a global pandemic, but back to school does not mean back to normal. As Delta variant cases surge, especially among children, a ...

By Qualtrics


5 soft skills managers need to lead hybrid teams

Managers play a major role in employees' engagement and likelihood to stay. As organizations look to design a new way of working, these are the skills managers need to lead in a hybrid work environmen...

By Qualtrics


Ask the experts: 3 answers to popular B2B CX questions

The disruption of 2020 caused new behaviors, new purchase drivers, and new consumer expectations. We asked a panel of experts for their advice on managing the new challenges of CX for B2B. Hear mor...

By Qualtrics


Standing up to the toughest security requirements

With digital now being the default way of doing business, the security of customer and employee data is more important than ever. At Qualtrics, we’re continuously improving and expanding our securit...

By John Thimsen


7 ways to make your student course evaluations more effective

Student course evaluations: three words that often spark strong reactions from new and experienced faculty alike. In the hands of faculty, though, well-structured evaluations can build trust while imp...

By Karla Fisher


New Research: Vaccine policies may determine whether employees stay or go

How do employees feel about mandatory vaccinations and how can organizations address the new federal mandate while addressing the concerns and requirements of employees? In this article, we share our ...

By Qualtrics

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