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COVID-19 has changed how we do everything - here’s how Conjoint and MaxDiff can help you respond
Life as we knew it before COVID-19 will take time to return, and even when it does we’re likely to be in a ‘new normal’, as the crisis impacts consumer behaviors going forward. Find out how Conj...
By Qualtrics
How GoDaddy is helping small businesses stay open during the crisis
She had never seen numbers like this before. As the COVID-19 pandemic hit and businesses were increasingly locking down, longtime customer experience leader Laura Messerschmitt, GoDaddy’s VP of Cust...
By Ben Rogers
How Experience Management can keep a pulse on your supply chain
With the changing landscape around COVID-19, we’ve launched a free product to help organizations better understand the current and future risk to their supply chains. The Supply Continuity Pulse is ...
By Bruce Temkin
How your brand can build & keep trust amid COVID-19
The COVID-19 pandemic is creating a new reality for brands and everyone is feeling the impact. In mid-March, as the crisis began spreading in the U.S., just over 70% of U.S. consumers indicated tha...
By Qualtrics
How Ready Are We to Work from Home?
The COVID-19 pandemic is rapidly changing the way we work. The U.S. federal government first issued nationwide social distancing guidelines on March 16. Employers that could encouraged their employees...
By Qualtrics
Keeping healthcare systems running at peak performance
To provide the care patients need during the COVID-19 outbreak, healthcare workers need increased support and resources to perform their jobs and keep healthcare systems running at peak performance. ...
By Susan Haufe
For the 234th time... why contact center silos mean frustrated customers
Frustrating contact center experiences like explaining your issue over and over again, or being handed from agent to agent are usually caused by data silos. Find out how a few simple changes to your s...
By Jack Davies
Calling all brand admins: Join the Qualtrics admin training at XM Basecamp Live
Get the best practices you need to proactively and efficiently govern your organization's Qualtrics license. In this session you’ll learn everything you need to know from managing account creation, ...
By Catherine Thurtle
New research: Understanding world issues through the experiences of those who are living them
This week global decision-makers will gather in Davos for the 50th Annual Meeting of the World Economic Forum to discuss how they can work together to build a more cohesive and sustainable future. Alo...
By Steven Snell
Product updates: XM is now more streamlined, intelligent, and mobile
Picture a future where you’re able to move beyond legacy data measurement to an experience-centered culture, where taking action to improve experiences is simple, intuitive, and happening every day ...
By Julie Larson-Green
9 breakthrough XM moments for 2019
Another year over, and we’re on to the next one. But before we dive headfirst into 2020, here’s a quick look at some of the top innovations on the Experience Management Platform™ in 2019. As ...
By Qualtrics
CoreXM, the Foundation of Experience Management
Every industry evolves. The music industry went from eight-tracks to streaming services. TV went from broadcast to Netflix. Phones went from bricks to small computers that fit in your pocket. Even car...
By Kelly Waldher
How Sentiment Analysis Can Be Used to Improve Customer Experience
Survey results, customer reviews, social media mentions, oh my. It’s a feedback-driven world, and our brands are just living in it. The days of relying on a great product or service to do your br...
By Devin Pickell
Why you need to stop asking the question “how to be a good leader?”
There is no single answer to the question “how to be a good leader.” This is because every leader and team is different. People will value and respond to varying characteristics, and managers w...
By Steve Bennetts
10 questions to ask when starting a B2B CX program
How do I deliver a great business-to-business (B2B) customer experience (CX)? This is a question we increasingly hear leaders from B2B organizations asking. And with good reason. By 2020, Accenture I...
By Craig James
The psychology and importance of online reviews
What makes customers write reviews? Why are reviews so powerful? And how can you make them work for your business? The feedback medium for every context The review is now a near-ubiquitous part of t...
By Sarah Fisher
How to create better experiences in the hospitality industry
There’s no denying that the tourism industry is one of the largest industries in the world. According to Statista, 1.323 million international tourists traveled in 2016 and the total contribution of...
By Diana Kaemingk
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