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3 lessons from Standard Chartered Bank’s employee experience transformation
The employee and candidate experience at nearly every single organization across the world has changed since the beginning of 2020. Recruiting, onboarding in a digital space, supporting people in exte...
By Steve Bennetts
How Milwaukee County is getting DEI data right
After declaring racism a public health crisis, Milwaukee County turned to Qualtrics® to support racial equity training evaluations, community partner capacity assessments, and engagement with vulnera...
By Qualtrics
Healing social inequality: How to start the conversation
The only way governments can dismantle the systems, policies, and procedures that perpetuate systemic racism is by strengthening the social capital within our communities. Social issues such as rac...
By Vince Vu
How IT and HR can work together to deliver a world-class employee experience
CIOs, CHROs, and their respective teams must not only listen and understand but also take joint action to create better experiences for employees. CIOs, CHROs, and their respective teams must not o...
By Qualtrics
SHRM’s New Approach to EX Impact: Learn More at the SHRM Annual Conference
If you ask nearly any HR practitioner or consultant where they go to find the most timely, valuable, and accurate information to help them do their job, the answer will be SHRM. The combination of tho...
By Qualtrics
Top Executives Expect to Spend More to Meet Rising Customer and Employee Demands
In the midst of the pandemic and ongoing labor shortage, C-Suite executives say customers and employees will become more demanding in the coming months, and spending will increase around technology, h...
By Qualtrics
From Disney to doctors: The uncommon path of a patient experience leader
The notion of consumer-driven healthcare can be a hot-button issue for many in the industry. While some healthcare providers are hesitant to see patients as consumers, the reality is that patients are...
By Qualtrics
How to use patient surveys to improve your healthcare service
Patient surveys are a key driver for enhancing the patient experience and meeting regulatory requirements around patient satisfaction. Find out what patient surveys you can use across the patient jour...
By Qualtrics
Why now is the time to revisit your segmentation
Learn what the dramatic shifts of the last year and a half mean for your current segmentation and how we can help you to build a plan of action. As a human experience company partnering with leader...
By Ellen Houston, Erica Dinger
How to design inclusion into everyday work life
Foster a culture of inclusion at your organization with these actionable steps. It’s better for your people – and your business. Looking for ways to design inclusion into your everyday work lif...
By Lindsay Johnson - Ph.D.
How one of Asia’s leading communications technology companies is rethinking the employee experience
Steve Bennetts, EX Solutions & Strategy Like every organization across the world right now, Singtel - one of Asia’s leading communications technology companies - in designing new wo...
By Qualtrics
Back to school study: Parents weigh in on the right balance between quality education and safety
Parents are sending their kids back to school for the second time during a global pandemic, but back to school does not mean back to normal. As Delta variant cases surge, especially among children, a ...
By Qualtrics
5 soft skills managers need to lead hybrid teams
Managers play a major role in employees' engagement and likelihood to stay. As organizations look to design a new way of working, these are the skills managers need to lead in a hybrid work environmen...
By Qualtrics
Ask the experts: 3 answers to popular B2B CX questions
The disruption of 2020 caused new behaviors, new purchase drivers, and new consumer expectations. We asked a panel of experts for their advice on managing the new challenges of CX for B2B. Hear mor...
By Qualtrics
Standing up to the toughest security requirements
With digital now being the default way of doing business, the security of customer and employee data is more important than ever. At Qualtrics, we’re continuously improving and expanding our securit...
By John Thimsen
7 ways to make your student course evaluations more effective
Student course evaluations: three words that often spark strong reactions from new and experienced faculty alike. In the hands of faculty, though, well-structured evaluations can build trust while imp...
By Karla Fisher
New Research: Vaccine policies may determine whether employees stay or go
How do employees feel about mandatory vaccinations and how can organizations address the new federal mandate while addressing the concerns and requirements of employees? In this article, we share our ...
By Qualtrics
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