Employee Experience

21 must-see employee experience (EX) sessions at X4 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see employee experience (EX) sessions at this year’s X4. Hear inspirational stories and thought leadership that will give you plenty to take back to your organization.

You’ll find it all at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping EX professionals reach new heights in employee experience.

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your EX program to new heights in 2020.

Jump straight to:

Morning mainstage inspiration

World-class thought leadership

What’s new in EX?

Get hands on with the technology

Take a deep dive into your industry

Hear from breakthrough brands

Morning mainstage inspiration

Each day at X4 kicks off with a morning of inspiration on mainstage. Wednesday sees the event kick off with Qualtrics CEO Ryan Smith, Oscar-winning actor Matthew McConaughey, Co-founders of Magnolia  Chip and Joanna Gaines, Co-founder and CEO of The Character Lab Angela Duckworth and of course former First Lady,
Michelle Obama.

And that’s just day 1! Thursday will see Ryan Smith return to the mainstage, alongside talkshow legend Ellen Degeneres and renowned researcher and author of no fewer than 5 New York Times bestsellers, Brené Brown.

Take your EX program to a new level with world-class thought leadership

The greatest minds in EX will take to the XM Institute Theater every afternoon for a series of sessions that will help you mature your program, including:

You’re surveying your employees – what next?

Benjamin Granger, Ph.D., Principal XM Catalyst, XM Institute

Most organizations are surveying their employees, but very few are delivering truly strategic employee experience (EX) programs. Join Ben Grainger to learn how moving from just surveying to a strategic EX program will help your organization grow, however mature your program is.

15:30-15:50 // Weds, March 11 // XM Institute Theater

5 experiences that really matter at work

Sally Winston, Head of EX Strategy Solutions, Qualtrics

The engagement survey is dead, they said. We need to listen more, and across the full employee lifecycle, they said. The ‘new world’ of employee experience has barely made a dent in delivering breakthrough experiences — so perhaps it’s time to take action on the things that really matter to people?

16:30-17:00 // Weds, March 11 // XM Institute Theater

Better Leaders, Better Experiences

Dave Dequeljoe, Head of Leadership Development, Qualtrics

HR teams everywhere have a secret army at their disposal when it comes to delivering breakthrough employee experiences. Join Dave Dequeljoe to find out how you can enable leaders at every level of the organization to unlock a powerful multiplier effect that can take your employee experience to the next level.

14:00-14:20 // Thurs, March 12 // XM Institute Theater


See what’s new in employee experience (EX)

Take a look at the trends shaping employee experience in our mainstage keynotes from the Qualtrics teams.

They’ll be taking to the mainstage at 16:00 on Wednesday, 11 March to explore how the landscape is shifting in EX and show some of the innovations on the XM Platform that will change how you work in 2020.

Get hands-on with the tech enabling EX

When the morning mainstage sessions end, we’ll be opening the doors to the Growth Shop — your place to learn how to grow your EX program with Qualtrics.

There’s a rolling agenda each day of demonstrations and short classes covering everything from managing your EX deployment to getting to grips with the latest innovations on the XM Platform.

Here’s a few highlights from the Growth Shop:

Employee 360s: Grow, lead, and perform

Discover how multi-rater feedback can be one of your richest data sources to develop leaders, inform talent management, and improve the individual employee experience.

13:00-13:15 // Weds, 11 March // Growth Shop

Enable happier, more productive employees through great technology experiences

Empower CIOs and IT decision makers to optimize the employee experience by integrating the voice of employees in technology decisions.

13:40-14:00 // Weds, 11 March // Growth Shop

Closing the loop: Solve employee issues in the moments that matter most

Find out how to automate action in transitional employee experiences to solve problems in real-time.

13:20-13:35 // Weds, 11 March // Growth Shop

Employee engagement in action

Empower every manager in your organization to improve employee engagement with real-time insights that show them exactly where to focus their efforts to increase employee performance.

13:00-13:15 // Thurs, 12 March // Growth Shop

Benefits Optimizer

Find out what’s most important to your people and identifying the ideal benefits package to suit your budget.

13:20-13:35 // Thurs, 12 March // Growth Shop


Take an industry deep dive with the experts

Want to see how XM works in your industry? Every afternoon we’ll be hosting 45-minute deep-dive sessions focusing on different industries. This is your chance to hear from our industry experts, meet others in your industry and get hands-on with the tech.

Here’s our full list of industry sessions – they’re all happening in the XM Atrium in the Growth Shop.

  • Healthcare — 13:00-13:45 // Weds, 11 March
  • Technology —14:00-14:45 // Weds, 11 March + 13:00-13:45 // Thurs, 12 March
  • Automotive —14:00-14:45 // Thurs, 12 March
  • Financial Services — 16:00-16:45 // Weds, 11 March + Thurs, 12 March
  • Government + Public Sector — 15:00-15:45 // Weds, 11 March
  • Education — 15:00-15:45 // Thurs, 11 March


Go behind the stories from breakthrough brands

Want to hear how some of the world’s biggest brands made their EX breakthroughs? Join our 45 minute sessions at 14:00 and 16:00 each day to go behind the breakthroughs with the people leading EX programs at some of the most successful companies in the world.

Here’s a few must-see sessions for each day:

Breaking down the NBA's HR game

Eric Hutcherson, CHRO, NBA
Breakthrough employee experiences need three things — people data, tech, and a solid game plan. Find out how the NBA is bringing it all together to drive their business.

14:00 // Weds, March 11

Thriving employees create high-performing companies

Arianna Huffington, Founder and CEO, Thrive Global

Supporting your people in the moments that matter isn’t just the right thing to do -- it’s the key driver of your business performance, growth, and success. Join Arianna Huffington to hear how her own career breakthroughs and the work her team does with Fortune 500 companies can help you prioritize the human experience and supercharge your business results.

15:00 // Weds, March 11

Driving change at every level

Julie Lodge-Jarrett, Chief Talent Officer, Ford

Building a world-class culture takes every leader at every level. Learn how the team at Ford is enabling leaders across the business to drive action and deliver breakthrough employee experiences.

14:00 // Thurs, March 12

Building 'Best Places to Work'

Lori Winters, Senior Director Employee Experience & Change

Southwest Airlines & Lynne Oldham CHRO at Zoom

This interactive panel of HR leaders from Zoom & Southwest will reveal what it takes to become a Best Place to Work.

14:00 // Thurs, March 12

Employee experience: Where the marketplace is going

Josh Bersin, Founder, Global Industry Analyst, Bersin Academy

How can companies define their EX strategy clearly and where is the market going?  In this research-based presentation Josh Bersin describes the history of the EX market, explains how to make EX successful, and gives you an in-depth overview of EX tools, methodologies, and solutions.

16:00 // Thurs, March 12

 That’s just a taster of some of the sessions at X4 2020 — there are more than 120 sessions to choose from over the 3 days of the event, you can find all the details in the full agenda.

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