LogMeIn finds major cost savings in the contact center
Scott Romesser, Senior VP of Customer Care and Success
Jola Moss, VP of Customer Care Operations and Customer Experience
LogMeIn is using Clarabridge to analyze data from multiple sources and obtain a more comprehensive view of the customer.
In this video, Scott Romesser, Senior VP of Customer Care and Success, and Jola Moss, VP of Customer Care Operations and Customer Experience, describe the momentum their teams are seeing from using Clarabridge and highlight the ROI they’ve seen through reduced costs in the contact center.
LogMeIn, Inc. is a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement, founded in 2003 and based in Boston, Massachusetts. The company’s products give users and administrators access to remote computers.
Every time I listen to calls with my team we discover something new that we can address, whether it’s an issue with our UI, feature requests, or issues with processes like agent education. What is most exciting is being able to input key words to search for specific topical issues, such as the emergency work kits.