Best Practices | Qualtrics Community | Page 1

Persistent windows for mobile: can I have one for each survey running in 2 different parts of my web

jdgagne — Wed, 31 Jul 2019 13:04:57 +0000

I have one survey (survey 1) invite intercept using a persistent window for the mobile on one part on my website. it is triggered if cookie survey is equal to yes and persistent window is not equal to yes.

I want to implement a second survey in an other part of my website using the sme rules. could there be a conflict between the two persistent windows(surveys)

The location in the website are different and I am putting mutual exclusions in the logic.

"Was this helpful?" Implementation

nleeheidt_1 — Fri, 14 Jun 2019 16:48:03 +0000

Has anyone implemented this feature on their site using Qualtrics?
I found this blog post that is a bit old, but wondering if this is the best way to implement this feature:
https://medium.com/@johndavidsimmons/custom-interactive-feedback-widget-with-qualtrics-site-intercept-df3f73b7b599

We have a Resource Center type site with articles we'd like to utilize this on.

Thanks! Nalie

How to delete my account?

AnCath — Wed, 29 May 2019 14:25:45 +0000

Hi,
I accidentally started an account on the wrong email address and now want to delete that account. Unfortunately, I can't log on to the support site, even though I can log on to this site and into my account. So how do I delete it?

Can you remove the label from a single slider?

mriesenberg — Wed, 13 Mar 2019 17:56:49 +0000

I am using a single slider for a 5-star rating question and don't want the question to be next to the slider. If I delete the text it deletes the stars. Any thoughts on how to remove it?

Even better, any way to increase the size of the stars and adjust for mobile?

Capturing Username / Email in the embedded data

MsIreen — Tue, 08 Jan 2019 08:04:16 +0000

Hi guys, I am not really familiar with the Website App yet, but I was asked if it is possible to capture Username/Email (which is same in our case) information of the respondents in the embedded data? We want to launch the survey on a site that require logging in and it would be weird to ask people first to login and then ask for their username or email..

Best practices around the use of a Text field within a list

AdamBoston — Thu, 08 Nov 2018 13:01:52 +0000

Currently we have a question set up where 'Other' is an option. If selected the user has to fill out the text box below. I am struggling to find a way to display the textbook, ONLY when the option is selected without it being a separate question. Is this possible?

It's only because if you select another answer, you can still click and the into the 'Other' text area. It doesn't allow you to proceed, but I feel this could be avoided.

If anyone has any solutions I would be grateful. Thanks

How can I change the definitions of the questionanary so that people can answer it on the phone?

aribeiro — Sun, 30 Sep 2018 14:05:25 +0000

I created a questionnary and I aldready have answers. The problem is that when people open the link on the mobile it appears out of format so they cannot answer it. The only way to answer it is in the computer. How can I change this? Thank you!

How to add footnote or a question

Sherly — Sat, 06 Oct 2018 12:51:26 +0000

Hi all, I am preparing a survey with multiple choice questions. I want to add explanation of the terminology that I used in that question in a footnote. How can I do that? I want it to appear at the bottom of question.
Thank you

How to use IF functions as an embedded data field?

c_ella — Mon, 01 Oct 2018 14:32:54 +0000

Hi,
I would like to set an embedded data field which takes into account one of the survey participant's previous answers. In Excel, I would create this function:
if(PreviousAnswerX=20, 20, 0). This says that if the participant's answer to question X was 20, the embedded data field should be set to 20. Otherwise, the embedded data field should be 0.

Is there a way to create such a function in Qualtrics?
Thanks so much!

Moving the next button

DRoberts — Mon, 10 Sep 2018 16:17:34 +0000

Sorry if this is a hugely basic query (I'm fairly new to Qualtrics) but I want to move the next button up on my screen. There is a big gap between my question and the next button and it is causing the next button to go off the bottom of the page. I couldn't find anything in any of the available menus and sadly am not a coder. Thanks in advance if anyone can help.

Creative options- Collecting feedback when a visitor is done viewing a page

Greg_P — Thu, 05 Jul 2018 17:57:53 +0000

I want to execute a survey after a visitor is done browsing a page. I cannot use referring url because there are 600 pages in my survey group that don't share a common url string.

I am in the process of reviewing the configuration options including time delay, etc. I would love to hear best practices for collecting this type of feedback.

Trigger actions based off key word in open-end comment?

aurness — Wed, 25 Jul 2018 20:23:52 +0000

I'm trying to only trigger an action/e-mail when a respondent includes a specific word in their open-end comment. For this specific use case the word(s) I'm looking to have the e-mail triggered off of is 'app' and/or 'apps'. The problem I'm running into is that I'm also getting alerts when a word like 'apply' is in the text - which is not what I want. I was told to use 'matches regex' but that still does not seem to be working. Any suggestions on how to get this functionality to work? I've added a screen shot of what it currently looks like, which is not working.

Best way to display site incercepts on mobile

Eilonwy — Fri, 18 May 2018 15:53:28 +0000

Hello
Our company has a coule of websites with online intercepts. As we want to disturb the customers as little as possilbe, we set them up as a pop-overs that will go to the background once agreed, and load the survey as a pop-under.

On mobile phones, this approach doesn't seem to work well- I assume it is because browers are often just closed all at once, and the different tabs aren't easily visible. What would be the best way to display an intercept on mobile, without disturbing the customer too much during their task, but still making the survey somewhat more visible / harder to forget?

Running two or more active creatives on the same page

KristyP — Fri, 02 Mar 2018 15:21:55 +0000

Has anyone had to run two active creatives on the same page for vastly different surveys? We have an existing pop-under survey to measure UI/UX scoring with your typical UX questions and NPS question, and use this as a KPI for site performance (we'll call this one Survey A). It has recently come up that we will need another active creative survey for an online chat that would come up as a pop-up and just ask three or so questions about the chat session the user just completed (we'll call this one Survey B ).

Now I know I can control who is seeing what and when, and avoid, for the most part, a user being prompted with both surveys, but we're worried about the risk of Survey B affecting our scores from Survey A because the folks being sampled could possibly change. Both surveys will be sampling a random subset of our users so I'm not seeing any way to essentially say "oh these 20 people didn't take survey A because they took survey B".

I know it's a very vague question and maybe not the right spot to bring it up, but we're fairly new to Qualtrics and its wide options for surveying. We come from a simple world of only having one plain feedback form, so I just want to see if anyone has been in a similar position so we know how to best deal with this!

What does error retrieving survey definition mean?

Graham_at_SHU — Tue, 05 Jun 2018 11:05:06 +0000

Hi got a message "error retrieving survey definition" when I opened a survey. What does this mean?

'An error occurred while processing your request.' When logging in or opening my survey

Anouk94 — Tue, 24 Apr 2018 11:34:36 +0000

I distributed my survey yesterday but since about an hour ago people get an error when opening it.
I get the same one, also when I want to log in!
It says:
An error occurred while processing your request.
Reference #97.27a9645f.1524568291.19120458

Can anyone help me? The chat doesn't work..

Not have Reply-To-Email

Ashesh2018 — Sun, 15 Apr 2018 02:29:02 +0000

Hi I am using an intuition account for my survey; how do I not use Reply-To-Email address field?

Thank you.

Regards

Ashesh Saraf

"You Must Use Whole Numbers" error?

rdstandfast — Fri, 06 Apr 2018 22:11:45 +0000

Hello Qualtrics Community,

We've had several of our survey takers have this error - when they are entering into a total sum question, they get the error saying that they have to use whole numbers... Even though they are using whole numbers.

Some were using Chrome, some Firefox, and restarting the survey doesn't seem to fix their problem.

Does anyone know why this is happening or how to fix it?

Thanks,
Rebecca

Favorite Position for Intercept

JenF — Tue, 28 Nov 2017 17:29:21 +0000

I am curious what positioning is your favorite and most successful for site intercepts. We use quite a bit of the middle of screen position, but I am wondering how the ones that sit in the corners perform. Anyone have some insight they'd like to share?