Brand Administrators | Qualtrics Community | Page 1

How to reach Brand Administrator?

hoangmaimai99 — Thu, 15 Aug 2019 06:46:55 +0000

I am thinking of upgrading my account and trying to contact the Brand Administrator ,but it seems that there is no way I can do that. When I click in the "Upgrading account" box, its say that I need to get accessed to Administrator via qualtrics.com/support-center/, but no one is there. Is there a real contact (email, etc..) that I can directly write or call to? Btw, I am in Japan and try to call the support center, but again no replies.

How can I delete all closed loop tickets?

pcooper94 — Fri, 12 Jul 2019 21:28:29 +0000

I have hundreds of dummy tickets in my closed loop system, generated from running test responses. I would like to delete all of them, without clicking on the trash can in each individual tickets. Any idea how I could do that?

Font sizes

Natasha — Mon, 05 Aug 2019 20:27:38 +0000

Hi everyone,
Having a tough time with font size. The theme that is set is 18 for Question and 18 for Answer. However, when previewing, the Questions are 18, and the answers for Matrix look like 12. Any way to adjust?

Is there a way for a Brand Administrator to see all projects across all users?

treimt — Thu, 01 Aug 2019 19:58:14 +0000

Is there a way for a Brand Administrator to see all projects across all users? I'm trying to drill down to see/manage our license. There is an option to export Consumption and Activity but I'm looking for a feature where I can actual manage the projects.

Billing for Advanced Question Types

djrits — Mon, 29 Jul 2019 14:48:29 +0000

Hello! Is there anyone that pays for the File Upload question that has seen a new item in their bill for Advanced Question Types? I haven't been able to get an answer from my account manager or the renewals team for why we're seeing a new item as a renewal. The only information my account manager has provided so far is that Advanced Question Types includes the Timing, File Upload (which we already pay for separately), Screen Capture, Captcha Verification, and Meta Info.

SMS'ing

Robbie — Mon, 29 Jul 2019 20:41:17 +0000

Hi. We are purchasing a bucket or two of SMS'. Only one user has permission to distribute their survey this way. Is there a way to block this distribution option on other users so they don't get excited and start sending theirs out this way too?

Deleting responses abyssmaly slow

claire_q — Thu, 21 Feb 2019 16:35:52 +0000

For the past few weeks, whenever I go to clean my data set and delete bad responses, Qualtrics has taken a reallllly long time to process the request. Is there something going on behind the scenes that has caused this sudden slow down?

Retrieving a deleted survey project

Lance — Fri, 12 Jul 2019 02:43:00 +0000

I accidentally deleted my survey project with all responses data. I read up on Qualtrics Support and it asked me to contact Brand Adminstrator. However, under my Account Usage, there is no Brand Administrator information.

Is there any way I can contact Qualtrics Support directly to retrieve my deleted project?

Help!

Is there a way for a ticket handler to email a ticket to someone who doesn't have a Q license?

pcooper94 — Fri, 05 Jul 2019 16:09:12 +0000

My client would like to keep ticket handling in the Closed Loop system restricted to a few individuals, but allow those individuals to email a ticket to someone else in the organization if their expertise is needed. The ticket would not be reassigned; we just want to get input from a non-Qualtrics user.

Is there a way to set default survey options across the brand?

treimt — Mon, 10 Jun 2019 18:29:02 +0000

We would like to set some of the survey options (such as having a back button, prevent ballot box stuffing, etc) as the default across our brand. I can only figure out how to do it survey by survey...

Any help greatly appreciated!

How do you enable a user to approve surveys ONLY within his/her division and not org-wide?

monica_rysavy — Thu, 13 Jun 2019 19:46:17 +0000

I created a new user with the Standard Qualtrics user type. I edited this user's settings so the approve survey functionality was enabled. I added this user to a new division. I'd like this user to **only **be able to approve surveys within the division, not org-wide, but am seeing the user's name appear in the approve surveys drop-down menu from another user who is NOT in that division. Any ideas? Thank you!

Can I search users based on a feature (here, API enabled)?

riceball — Thu, 30 May 2019 15:14:02 +0000

Given that APIv3 is coming out in November, I want to send a message to all my users that are using the API.

However, I don't want to send a message to all 10,000 users. In my brand, users don't have the API enabled by default. Everyone is provisioned as a standard Qualtrics user, and when someone wants the API, we go in to their account and check "enabled" on the API line.

I want to search through all my users to find only those that have API enabled, so that I only email those people about the November change in API.

The user search has User Type, but everyone is a Standard User. Is there a more fine grain search? Is there an API that I can use, perhaps I can write a quick Python program, to search for users in my brand that have the API enabled?

Thanks!

Minimal permissions for offline app users

Rudi — Wed, 05 Jun 2019 05:29:57 +0000

Dear all,

we would need to set an interviewer role for the offline app. The task is to have minimal permissions so that the interviewer can just do interviews in the app but nothing else.
Has anyone an idea which these minimal permissions are?
Any suggestions are welcome.
Thanks and best regards
Rudi

How to change ownership of a survey?

cflasrado18 — Mon, 03 Jun 2019 14:15:55 +0000

I do know that only brand admins can do this but I was wondering if it is possible that a brand admin can give permission/access to a particular user that will allow them to change the ownership of a survey. Like if there is some sort of access or permission level that will give a user the privilege to do this.

Is there an user type permission other than brand admin for API setup?

Kelsey_R27 — Fri, 31 May 2019 14:52:22 +0000

We have technical support to create our organization's APIs and want to make sure they have the access they need to make these connections yet want to prevent users from adding other associates or create/send surveys.

How are people handling the new ability for brand admins to create themes?

jesslyn_boisclair — Thu, 30 May 2019 18:13:06 +0000

Regarding the new ability for brand admins to create themes, how are people communicating this to their brand? I'm coming from a higher ed environment and we are holding off on letting everybody know that we can create themes for them to avoid a potential influx of requests that we can't keep up with. This is a big deal as themes are now unlimited and free!
I'm curious what the workflow is like for other brands, or how others are planning on utilizing this feature. Feel free to add any thoughts!

Group Management

djrits — Thu, 02 May 2019 15:02:27 +0000

Hello! I'm hoping to gain some insight on how other Higher Ed. brand admins handle management of groups. Our campus has five people with brand admin privileges, but management of our brand is generally handled solely by me. To that effect, creation and management of Qualtrics groups started as a somewhat daunting task, considering only brand admins can create, delete, or alter group membership.

The API provides an easy way create/delete groups, and to add/remove users based on data we have external to Qualtrics, but it misses the crucial ability to actually check what users are members of a group. As a workaround, I've taken to screen scraping the data from group pages on a consistent basis. This seemed like a better option than attempting to repeatedly add/remove the same users through the API, and building an external list based on the results.

While the screen scraping has worked, I'd like to see how other brands handle management of groups and hopefully use that knowledge to improve our process.

Prevent over-writing of user rights when using the collaborate function

KimDL — Wed, 29 May 2019 11:14:39 +0000

Hi all,

we're currently facing an issue with our set-up of users, and I'm hoping someone of you might have had a similar problem and found a workaround.

In our organization, we have different user types and based on the user type, certain functionalities are enabled or disabled.
For example: we have a "general user" who can do survey programming, analysis and reporting. And then we have an "analysis user" who cannot program/change/distribute surveys but can only use the tool for analysis and reporting.

The problem we are facing is that, as soon as a "general user" is sharing a survey with an "analysis user" through collaborating, the original user rights of the analysis user are overwritten and that person is suddenly allowed to do everything on that project. Technically, when collaborating, some boxes can be ticked off in terms of rights, but it doesn't seem very practical to do this every time and for all the different user types you're sharing with. Additionally, we will also have user groups in our system (e.g. a group for a certain department) , which can contain different user types (e.g. general user, analysis user) so if we then want to collaborate the survey with an entire group, everyone in that group will have the same rights (even though they have different user types).

From a logal point of view, I find it a bit strange that individual user rights don't prevail when collaborating. But maybe there is a way around?
If anyone has had a similar experience or has an idea of how we could solve this, I'd gladly hear about it!

Thanks in advance!

Best,
Kim

Add problem description in the confirmation email

Leidenuniversity — Wed, 22 May 2019 11:49:54 +0000

When submitting a support request to the Qualtrics Support Center, could the problem description please be stated in the confirmation email (the email with the ticket number)? It would give better overview for brand admins dealing with multiple support requests and working in support teams.

Where can I find the time zone setting of our platform users as a Brand Admin?

Yuki — Thu, 23 May 2019 21:02:15 +0000

The account's time zone is set at the US Eastern Time zone, but I realized if individual users don't specify their own time zone, it's defaulted to the Mountain Time zone. Is there a way to see which time zone setting the individual users have - I can see their user setting but time zone isn't one of them. If not, I need to ask the users to update their time zone individually, which is OK but I'm wondering if there's another option. Thank you.