Integrations | Qualtrics Community | Page 1

How to integrate Qualtrics with Successfactors?

Pradyp — Sat, 07 Sep 2019 15:20:42 +0000

Hi Experts,

I would like to understand the architecture on establishing the connection with SF for a seamless data flow. I believe currently SF with Qualtrics via API is not possible, or may be if possible with out-of-box solutions then pls explain!

Regards
Pradyp

Getting this error: Invalid param in Email header after deploying salesforce changes to prod

BBSul — Fri, 30 Aug 2019 17:46:42 +0000

the outbound message from salesforce is working fine in salesforce sandbox, but i get this error when i run from PROD. Any ideas how to troubleshoot? Is there something i need to do to allow this survey to send from prod? (this is our first deployment)

Can I trigger an email to be sent when a survey is activated?

JMorris6 — Sat, 31 Aug 2019 16:55:47 +0000

I have a survey that is used to collect application data that we activate/deactivate whenever we run recruitment for volunteers as it takes place at different times throughout the year.

I am using a separate survey to create a mailing list of interested candidates who look to apply when the survey is deactivated (the inactive message sends them to this survey) - is there a way to automatically send an email to this mailing list once the original survey is reactivated? I can do it manually but if it could be automated it would be great!

Changing font color of the survey link in survey invite embedded inside a box

suchandra — Fri, 30 Aug 2019 16:08:58 +0000

How do I change the font color of a link element inside a box?

I have been struggling with it for a long time.


${l://SurveyLink?d=Take the Survey}

How to change this so that the link appears white?

Please help!

Changing the 'Opt-out' link colour

Mike_Shaw3012 — Mon, 12 Aug 2019 00:32:44 +0000

Our survey invitations have a black footer (to fit our other digital comms). The 'opt-out' link that Qualtrics inserts is blue, which displays really badly against the black background. We've tried to use code to ‘force’ that to display white, both at the text and at the cell/table level within the eDM but Qualtrics isn’t complying with the CSS instructions of the code.

Is there a way to either force that text to appear white, or hide the 'built-in' Qualtrics opt-out and insert our own (as it appears as it's only the Qualtrics opt-out link that has this problem - other hyper-linked text is OK). Thanks

How to distribute (personal link based survey via external mailer?

Omar — Thu, 18 Jul 2019 15:11:56 +0000

Hi All,

I have a question regarding the integration of Qualtrics with an external mailer; in this case specifically Salesforce Marketing Cloud.

Currently my firm use Salesforce as our CRM database, and using the Salesforce connector we are aiming to integrate this with Qualtrics, allowing for us to easily automate the process of surveys being fired out upon certain customer actions. However we also wish to be able to use personal links so that feedback can be mapped back to Salesforce at a per customer level.

Now this is fine, but we also have our own email distribution platform - Salesforce Marketing Cloud, whereby we would like data from the contact list (such as names, embedded contact data fields) and importantly personal links to be pulled out from Qualtrics and automatically mail merged into survey email invites within Salesforce Marketing Cloud.

Is this possible with Qualtrics? I have not been able to see any information within the FAQs section on the use of automating the personal link creation and exporting out to an external mailer, and unfortunately have not been able to get much useful information from our Customer Success Manager at this stage.

Any useful info will be much appreciated!

Error Message: Survey distribution failed

LMI — Thu, 29 Aug 2019 21:47:30 +0000

we have integrated sales force with Qualtrics to send out survey. I am error message saying : Survey distribution failed.

Error message when connecting to Salesforce account

Iolanda_Marin — Tue, 27 Aug 2019 09:31:02 +0000

Hello,
When I try to connect a survey to Salesforce through Tools, I have the following error message:
error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match%20configuration

The displayed URL is https://login.salesforce.com/services/oauth2/authorize?response_type=code&client_id=3MVG9Km_cBLhsuPwL1vhoRAbBMsmsp7HGNsRq1FB.NLAFsd.CXv.wjtXgnfbdEZjTPt2anYfHeG935Ek8K280&redirect_uri=https://fra1.qualtrics.com/OAuth.php&state={"user":"UR_beYzEIGMmEk69sV","redirect":"https:\/\/axway.eu.qualtrics.com\/CP","sandbox":false}&display=page

Does anyone know how to fix this?

Thank Q community!
Best,
Iolanda

Can we embed a question from the survey in the invitation that will be sent out by Pardot?

vickyvicky — Mon, 26 Aug 2019 14:53:37 +0000

Hi - Can we embed a question from the survey in the invitation that will be sent out by Pardot? If so, how can that be achieved? Thanks!

Problem with using a web service for IP lookup

dkaszas — Thu, 15 Aug 2019 11:30:22 +0000

Hi!

I am trying to implement a way to check if respondents are using proxies while answering my survey.
I set up the web service and logic already (using ipdata.co), and have tested it by feeding it made up IP addresses (for example 1.1.1.1 ) and my API key.
That generates the desired embedded variables, which I can save and use successfully.

However, when I try to use Qualtrics' own IP address variable and pipe it directly into the web service URL, the web service can't interpret it.
I double-checked the content and format of the IP address Qualtrics would pipe in, and if I take the same values, manually input them into the query (in place of the piped text variable with the same content) and test it, it again gives me the correct values.

So it seems that something is wrong with how piped text works in the web service URL line.
From what I've seen elsewhere online, this shouldn't be an issue – what am I missing here?

I've added a screenshot below to illustrate my setup – thanks in advance for any advice!

Is is possible to use Marketo to trigger Qualtrics to send a survey?

Mike_Shaw3012 — Wed, 31 Jul 2019 02:59:50 +0000

Our customers fill in a Marketo form on our website, to request a service. We would like to be able to send that customer a survey soon afterwards to follow up on their request. I'm aware Marketo can send Qualtrics surveys, however we are interested in whether Marketo can simply send Qualtrics a trigger. Has anyone else gone down this route, or have any other suggestions? With thanks

Has anyone integrated operational data into Qualtrics that is unrelated to a survey?

gisaac — Wed, 31 Jul 2019 14:49:22 +0000

The ask from upper management is to have a consolidated dashboard that shows the operational metrics we measure daily (standalone from feedback) as well as the combined x/o data we have in Qualtrics. Currently the company uses Tableau and Google Analytics for daily monitoring and now we are adding Qualtrics into the mix. Our fear is the execs will choose one dashboard to view and it will not be Qualtrics. Example of daily metrics would be overall page visits, total orders, total calls etc.

How to include a link to the survey results/PDF in a Web Service Task?

jhoerr — Mon, 08 Jul 2019 20:19:19 +0000

When a survey response email is sent, it includes a link back to the survey responses in both HTML and PDF formats. Is there a way to include this same link as a property in a Web Service Task?

How To chain multiple webservice calls from Action tab

amir_ansari18 — Tue, 16 Jul 2019 05:52:46 +0000

Hi ,

I want to call multiple webservice from one task in Atcion tab. First webservice fetch some data from 3rd party system and one field from the header response needs to be fed to second webservice in the same task. How can this be achieved.

Encoding a link with an embedded field from responses for use in an action ticket (Broken Links!)

AlanWheat — Tue, 16 Jul 2019 20:28:21 +0000

Hopin someone can help. I am looking to make links to other surveys based on information in my response. This works great for emails with the ?format=urlencode}. I am now trying to get this link to be available in a ticket through an action for my team to act on . The data being added to the link often has breaking spaces or other inconvenient characters. this is managed by the urlencode and proofpoint in emails but does not work within tickets. I have trin people to copy and paste (Blech) Can anyone help me output urlsafe text for this purpose?

How to share Proflic study before publish it?

wr123 — Wed, 17 Jul 2019 15:02:47 +0000

hello all,

We want to use Prolific to collect data.
I want my co-author to have a look at the prolific questionnaire before we publish it, but there seems no possibility in Prolific?
Thank you!

Scheduling recurring SMS (or Email) messages based on survey inputs

saurin — Wed, 12 Sep 2018 17:05:27 +0000

Let's say I have a survey where participants are prompted to select days of the week that they would like to receive messages via SMS or Email. The time of day is also selectable by the participant. Does Qualtrics support this feature where recurring messages can be scheduled to go out to the participants via SMS or Email? Hopefully somebody has had a similar requirement in the past.

How to Create Service ticket in C4C based on negative survey response in Qualtrics

amir_ansari18 — Wed, 03 Jul 2019 06:24:27 +0000

Hi ,

Currently I am working on integration between Qualtrics and C4C system. The scenario is described in the title. I have created an oData servcie in C4C to create the service ticket but i am not sure how can i consume this service in Qualtrics. Would anybody be able to help me out in this.

Is there a way to report on Response Mapping Failures?

BBSul — Wed, 19 Jun 2019 20:51:48 +0000

When there is an error with the response mapping I have set up (to salesforce), i get a debug email from Qualtrics. However, I can't find a record of this failure anywhere in Qualtrics. Is there a way to run a report and see all response mapping errors that may have occurred (vs. just having to keep track of all the different debug emails)?

Possible to map anonymous survey results to SF?

BBSul — Thu, 20 Jun 2019 16:17:31 +0000

I am looking to do something like the following. Is this possible? (and if so how?)
1. Upload a contacts file that contains two columns: the Salesforce Contact ID (id) and a shorter student id (student_id).
2. the survey is accessed via anonymous link, but the first question asks them to enter their student id.
3. this student id is associated with the Contact ID (that i have stored in the contacts list), and so I am able to map their response back to the Salesforce Contact ID based on the Student ID that they entered on the survey.
(every way I try this, the contact id on the map-back is showing as blank)