Hi,
At SAPPHIRE conference, the following was shown in one of the sessions:
https://youtu.be/7J2L3mTdQjU?t=1283
When you leave feedback in a freetext box, Qualtrics can detect the topic & sentiment, and trigger an action to another system like slack/zendesk depending on the detected topic.
Now, as far as I know, in the Action framework when you trigger on "Survey Response", TextIQ hasn't run yet. You don't know the topic/sentiment yet. See also idea https://www.qualtrics.com/community/discussion/7610/action-ticket-or-email-based-on-textiq-topic-and-or-sentiment.
So how does it work then, what Kylan explains in the video?
Best answer by bmcgrath
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