I'd like to store historical NPS data instead of just updating my NPS field in Salesforce

GoldieGoldie Provo, UTFounding Community Member CEP (Chief Executive Paw-ficer)

I'd like to store historical NPS data instead of just updating my NPS field in Salesforce

I'd like to store historical NPS data instead of just updating my NPS field in Salesforce, as it overwrites with new responses. How do I do this?

Best Answer

  • AnneGAnneG Austin, Texas Guru ✭✭
    Accepted Answer

    Is this a Qualtrics-SFDC integration question? If so, it sounds like you don't have the ideal setup. Ideally you should be creating unique survey response records every time a new response comes in so no data should be overriding. You should be able to have dozens of unique survey responses tracked for a single respondent.

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