Info: End of Survey settings - Survey Flow 'End of Survey' settings take priority

w.patrick.galew.patrick.gale Community Member Guru ✭✭

Info: End of Survey settings - Survey Flow 'End of Survey' settings take priority

I noticed there are End of Survey configurations you are able to set in the Survey Flow, as well as the Survey Builder (at the very bottom of the page, which is simply a duplicate of the 'Survey Options' at the top of the page). I was wondering if there was a difference between the Survey Flow - End of Survey settings vs. the Survey Builder and it appears the Survey Flow survey termination redirect will execute before a redirect set in Survey Builder options. I tested this by setting the redirect in Survey Builder to http://mydomain/?endOfSurvey=SurveyBuilder and Survey Flow to http://mydomain/?endOfSurvey=SurveyFlow, and the http://mydomain/?endOfSurvey=SurveyFlow redirect was executed.

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  • VirginiaMVirginiaM Boone, North CarolinaCommunity Member, Product Ideas Sage ✭✭✭

    This is very helpful to know! I once changed my end of survey messages to a customized message instead of the default and because of the way I had the survey flow organized it did cause some issues...like skipping question blocks...but got it all sorted out thanks to the Qualtrics team!

  • AkdashboardAkdashboard South CarolinaCommunity Member, Product Ideas Superuser ✭✭✭✭

    @w.patrick.gale It is a system of specific versus generic, where specific overrides generic. The survey builder logic is generic to the entire project (i.e. survey). However the end of survey block in the survey flow is specific to the conditions you built in the survey flow. If you don't have conditions (like branch logic), then it is specific to all surveys.

    This function is useful if you want different end of survey messages or redirects depending on how a respondent answered a survey. For example, if someone is not eligible for your survey because, well whatever reason, then you may want to say "Thank you, but this survey is only for the super lame and you are way to awesome! Have a peachy day." Whereas to the people who are eligible you may want to say "Thanks for your feedback. We only accepted it from the coolest of the cool, dadi-o"

  • Hello @w.patrick.gale ,

    Yes, survey flow termination and survey option termination are different.
    The one which get encountered first according to survey flow is executed first.

    The survey termination through survey option is generally executed when the survey is complete and there is no termination in between the flow.

  • bansalpeeyush29bansalpeeyush29 IndiaCommunity Member Wizard ✭✭✭✭✭

    It is always a good practice to add end if survey element in survey flow, at end or even for screener terminations add at survey flow only by applying conditions.

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