Weekly Product Release Notes - August 19, 2020 | XM Community

Weekly Product Release Notes - August 19, 2020

  • 19 August 2020
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Entries that are bolded indicate recent product updates.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • CoreXM


    1. Actions Basic Overview: Tasks in actions now include an icon for users to get more information about the task with links directly to the relevant task support page. 

    2. Extensions: Formerly called “App Integrations”. Tab renamed to align with industry terminology.

    3. CX Dashboards


    4. Gauge Chart Widget: UX improvements to make positivity of scores more immediately obvious. Chart is changing from a half-circle to a horseshoe. (CX only.)

    5. B2B Command Center: New section about using the B2B setup with the XM Directory task to automate surveys to newly imported contacts.  

    6. Mapping CX Dashboard Data: Dashboard data sources have a limit of 50 active data sources. Attempting to add a data source past this limit gives an error.

    7. EX


    8. Dashboard Data (EX): Dashboard data sources have a limit of 50 active data sets. Attempting to add a data source past this limit gives an error.


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