One respondent told me he didn't receive the email. "No survey has arrived"
So I send him again. In qualtrics, I contacted him as the single list. And my record in Qualtrics showed that email sent.
However, he told me again, "Nothing has arrived". In this case, how should I do?
I also have other respondents who told me the same problem. I resend and they received the 2nd email. But this guy didn't receive the 2nd email. How should I do now?
Best answer by bstrahin
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