Email reminders | XM Community
Question

Email reminders

  • 15 September 2020
  • 2 replies
  • 7 views

Hello,
I have a survey that is setup to email an "approver" the link to the survey where they will finish the rest of the survey and then submit it. We're having an issue where the "approver" is not responding to the email in a timely manner. is there a way to set something up where a reminder email is sent out to have the "approver" respond to the email, or to just have the email sent again? Please let me know if you have any questions.
Thanks,
Brian


2 replies

Userlevel 5
Badge +10

How is the email setup? Is this an Email Trigger? Or are you manually adding them into a Contact List?

Hi Michelle,
I have actions setup to send an email to the faculty member that the student selects from one of the questions. the email has a retake link that the faculty member uses to complete their portion of the survey. The problem is some faculty aren't completing their portions in a timely manner and that is where we would want the reminder email to be sent.
Thanks,
Brian

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