Weekly Product Release Notes - October 14, 2020

GuinevereMGuinevereM Seattle, WA, USACommunity Administrator Moderator

Weekly Product Release Notes - October 14, 2020

Entries that are bolded indicate recent product updates.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 
  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.


  1. Types of Notifications: Qualtrics will now alert you to unusually high or low response volumes. See “Metric Tracking” types of notifications.
  2. Reporting & History in Global Actions: A summary of the Reporting & History tab in Global Actions. This page includes explanations of the Run Log, Audit Log, and Manually Triggered Scheduled Actions.
  3. Hiding Content During a Retake: Addition to the Retake Links page outlining how to hide content from reviewers retaking a survey.
  4. Delete/Rename 3rd Party Accounts: Added ability to rename or delete third party accounts set up in Actions. Affects all third party extensions. See step 9 of setting up the Jira extension for an example.

XM Directory

  1. Segments Tab: Segments are now available in XM Directory. Divide your contacts into different groups based on demographics, needs, priorities, common interests, and other psychographic or behavioral criteria.

CX Dashboards

  1. Actions within a Plan: V2 action planning now comes with the ability to add individual actions within each plan, so you can break down your goals within a larger initiative. 


  1. Unique Identifiers: Our two Unique Identifiers pages (EX and 360) have been consolidated into a central Unique Identifiers page containing information for both EX and 360.
  2. Creating & Editing Questions: New section explaining the available question types in EX projects. 
  3. Employee Directory: UI for importing new people to the directory has changed; improved workflow and file validation added to the importer. 


  1. Submitting & Managing Feedback: New option in Frontline Feedback to leave anonymous requests and comments.
  2. Customizing a Frontline Feedback Project: New option in project settings to allow anonymous feedback and comments. 
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