Has anyone had the experience with someone receiving an individual link (using the email distribution function) NOT be able to restart their survey? I had a respondent start their survey and when they went back to it, they were not able to go to the next question they needed to answer without first answering the questions they had already answered earlier. I looked at the data, and their responses had not been recorded.
My understanding is that a respondent does not need to hit the next button for it to record, for the system does it automatically in real time.
Now, this being said, they were the only one out of 30 who had an issue.
Any insight would be great! Thank you.