Replace file for response with File upload question

JorisvdBJorisvdB The NetherlandsCommunity Member Qubie ✭

Replace file for response with File upload question

We need to change one of the files that was uploaded in a survey. The respondent contacted us with a replacement because there had been some mix-up.

We cannot find any way to achieve this. The edit Response feature leaves all file uploads greyed out. The option to Retake the response does not help either, because this also only shows the greyed-out name of the originally uploaded file, and does not offer any way to access or delete or replace this previously submitted file.

Does anyone know of a way to achieve this? It seems obvious to us that this should be possible, but we cannot find it, and the website does not seem to explain this either. (There is a tip: "Attention: Once a file is uploaded, it cannot be removed by a participant. However, the participant will have the option to replace the file with a different file.", but this seems to be possible only until the response has been submitted)

Any help greatly appreciated!

Best Answer

Answers

  • pogipogi FLCommunity Member - Trial User Guru ✭✭

    Can you just delete the response and have the respondent retake?

  • JorisvdBJorisvdB The NetherlandsCommunity Member Qubie ✭

    Thanks for answering, pogi.

    Nope, it seems impossible to manage anything around file uploads. The only possible delete can be done by deleting the entire response it seems.

  • JorisvdBJorisvdB The NetherlandsCommunity Member Qubie ✭
    edited February 16

    We tested LaurenK's answer (thanks, @LaurenK !).

    And it works! But I must say, that it is not very intuitive. It looks as if the file is only presented (it is gray, too). But if you click it, you do get a File open-dialogue, where a new file can indeed be uploaded. We did not understand it before, and have really searched quite hard for a way to do this...

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