Hi,
I am triggering a survey from Qualtrics based on Zendesk event.
I would like to pass back from Qualtrics to Zendesk, the information of whether the email was sent or, if the case, not triggered. How can I do this?
What I am trying to address, is a scenario, where a ticket could have been moved to the trigger status, but "something" happens and the email action is not triggered and email not sent.
Thanks
How to pass Qualtrics data to Zendesk
I don't use Zendesk, but have you seen: Zendesk Extension (qualtrics.com)
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