How to pass Qualtrics data to Zendesk | XM Community
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How to pass Qualtrics data to Zendesk

  • 29 January 2021
  • 1 reply
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Userlevel 3
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  • QPN Level 2 ●●
  • 29 replies

Hi,
I am triggering a survey from Qualtrics based on Zendesk event.
I would like to pass back from Qualtrics to Zendesk, the information of whether the email was sent or, if the case, not triggered. How can I do this?
What I am trying to address, is a scenario, where a ticket could have been moved to the trigger status, but "something" happens and the email action is not triggered and email not sent.

Thanks


1 reply

Userlevel 3
Badge +8

I don't use Zendesk, but have you seen: Zendesk Extension (qualtrics.com)


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