How can a patron change her free account to the brand account? | XM Community
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How can a patron change her free account to the brand account?

  • 8 August 2018
  • 4 replies
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Hi!
We´ve recently acquired an institutional licence for Qualtrics - very happy with that!
Many of our patrons have a free account in Qualtrics already - how do I get those transferred to the institutional account?

Thanks for any suggestions,
Mette
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Best answer by LaurenK 8 August 2018, 16:50

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Userlevel 7
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I think Qualtrics Team can help with this.
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Thanks - I think I found out that the patron needs to get their free account deactivated by the support team - exatly as you suggest -)
Userlevel 7
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Yeah i think so , also the data movement have to be taken care while deactivating.
Userlevel 7
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Hi @Mettebec! Check out this page about the user move process!

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