Issue with Authenticator - "You are Not Authorized to Resume this Session" | XM Community
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Issue with Authenticator - "You are Not Authorized to Resume this Session"

  • 20 April 2021
  • 1 reply
  • 262 views
K

Hi everyone,
I'm hoping someone out there can help me with this issue I haven't been able to crack. My team and I are hosting an embedded Qualtrics survey on our website. This survey uses an authenticator, and while in Preview mode, I'm able to log in without a problem. However, even after I've published my changes and made sure to direct the Authenticator to the correct contact list, I get the error message "You are Not Authorized to Resume this Session". Any ideas what the problem might be?
Thanks!

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Best answer by AmaraW 21 May 2021, 19:46

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AmaraW
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Hi kimracmy - it looks like you were able to reach out to our Support team about this one and they helped provide some additional troubleshooting steps. One thing they mentioned was that an anonymous link will not update to the current version if a session has already been started with an authenticator, until that session is finished and they authenticate again, creating a new session!

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