Hi Team,
We have a request coming up by one of the client, please have a look and let me know your thoughts.
A complaint button needs to be available for every participant at every question. What we need to happen is when a respondent gets to a question, he/she is having problems with the respondent can click the complaint button and will be redirected to a page where the respondent can lodge a complaint. That complaint will then be sent to an email for analysis. The respondent will then be redirected back to the same question in the survey.
The complaint email that will be sent to an email will need at the very least the following information:
· Meta-data regarding the participant’s device, browser, and operating system
· The respondent’s URL, which will include information such as RID.
· Time that the survey was started.
· Time that the complaint was submitted.
· Question displayed when the respondent lodged the complaint.
· Previous question displayed prior to the question displayed when the respondent lodged the complaint.
· Survey specific embedded data for the participant
· Record ID
· Complaint ID
· Message of the respondent in the complaint
· Other information needed for possible debugging.
Thanks in advance!
Jigar
Best answer by AmaraW
View original