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Closed Loop Tickets

  • 20 September 2018
  • 5 replies
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Userlevel 1
Badge +4
Is there a way we can send an automated email notification to a user if a ticket is not resolved within 48 hours?
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Best answer by RKT 20 September 2018, 22:58

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5 replies

Userlevel 2
Badge +1
@Abdul ,

Don't think such feature is available.
But close you can get is by the following way-
have two task 1. ticket 2. Email(with When: send after 2 days set ) and have a message as "ignore if already resolved"
Userlevel 1
Badge +4
I wish if in the email task I could select a condition - If ticket is open after 2 days then send the Email. 😀
Userlevel 2
Badge +1
> @Abdul said:
> I wish if in the email task I could select a condition - If ticket is open after 2 days then send the Email. 😀

Yes....
Userlevel 7
Badge +13
Hey @Abdul! If you have not yet already, I'd recommend posting this in our Product Ideas category, as it is a feature not already developed by our team. Be sure to review the How to Write a Good Product Idea template and our Ideation Guidelines before you post your idea! 🙂
Userlevel 7
Badge +20
Hi @Abdul

You can also do this through "Ticket reminder" feature. If this feature is not enabled then please ask CSM about it.

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