NEW features across XM!

KatharineSKatharineS Seattle, WACommunity Administrator Administrator
edited October 2018 in Featured Product Updates

NEW features across XM!

Hey guys! Time again to talk about some recent product updates! Today I'm covering a pretty big variety - including new Employee Engagement widgets, SMS updates, ticketing, improving your emails with DKIM, and iQ Directory.

Custom DKIM is an industry standard. It strengthens email distributions when you're using an SPF record or SMTP relay. So for those of you using Custom From Addresses to send emails in Qualtrics, you'll want to check this sweet new feature out! We made a simple Admin tools that generates public & private keys for you, so all you have to do is establish the record. Brand Admins should check out our Custom DKIM page for more guidance.

For those of you Employee Engagement fans on the new dashboards, there's a new widget in town! The Demographic Breakout widget helps you visualize the teams struggling most with their engagement. Think of it as a cool companion to the Heat Map widget - colorful and full of insights about your employees!

Don't you just LOVE texting survey links to your respondents? And love even more when they IGNORE your link and never respond? Oh, wait, that's not good... Well, thankfully you can now send those SMS stragglers Reminders! (And you can send Thank Yous to the people who didn't leave you on read.)

Our CX fans who are fed up with ticket tasks are in for a treat! You can now create Ticket Templates. That means you can finally save the same format you've used for the last 10 surveys and reuse it with a simple click!

You can now make multiple directories in iQ Directory! That means you can set separate deduplication and contact frequency rules for different sets of people.


  • Chris_SousaChris_Sousa Nashua, NH, United StatesCommunity Member Qubie ✭

    My IT department will not add the DKIM records to our mail server because "Putting in the DKIM for this sender (only) would cause rejections for all other senders (including us) for any recipients that check for these records." Has anyone else run into this problem?

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