Can I stop an email trigger from executing if the response has been submitted?

Lauren_BULauren_BU Community Member Qubie ✭

Can I stop an email trigger from executing if the response has been submitted?

Can I stop an email trigger from executing if the response has been submitted? There is a 3 day delay

Best Answer

  • KateKate Superuser ✭✭✭✭
    Accepted Answer

    I see! Thank you. To the best of my knowledge- not in Qualtrics, no. This sounds like a job for a 3rd party application of some sort! Perhaps re-routing the information through your CRM.

Answers

  • KateKate Community Member Superuser ✭✭✭✭

    Hey @Lauren_BU - can you clarify?

    You are referring to the email trigger that typically send you a response email when a survey is submitted, correct? And do you want a three day delay? or are you experiencing a 3 day delay?

  • Lauren_BULauren_BU Community Member Qubie ✭

    @Kate

    Yes, I have organized an email trigger with response summary to be sent to 'Jane Doe' after a survey has been submitted. With the response summary, Jane Doe will receive my contact information built into the email trigger. I have it set to send the email 3 days after the survey response was submitted.

    Let's say I need to modify my contact information before Jane Doe receives the email triggered response summary, or stop Jane Doe's email trigger completely, is there a way to do this?

  • Lauren_BULauren_BU Community Member Qubie ✭

    @Kate Thanks! That is unfortunately what I figured.

Sign In to Comment