I'm trying to link to a URL like the following one from a message in my CRM (note that this isn't being sent through Qualtrics email distributions or via the SalesForce integration):
https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse={%22QID1%22:%221%22}
This seems to be no issue for my CRM, and the "preview" message looks good; however, when I actually send the message and view it in my e-mail client (indeed, in several), the URL is changed so that the %22's are changed to the HTML character entity " like so:
`https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse=%7B"QID1":"1"%7D`
This is a problem, as it causes Qualtrics to fail to register the URL parameters, and so the question isn't pre-populated.
Is this a Qualtrics issue, or an e-mail client issue (or maybe an issue with my CRM)? I find that it's consistent across several different e-mail providers and clients, for what it's worth. Does anyone have any suggestions? Thanks in advance.
Best answer by Anonymous
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