Best answer by MichelleC
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Reset a responce
Hello. After I started collecting data I noticed that there was something wrong with one of my questions. It had a custom validation and my respondents could not complete the survey because of this custom validation. I have now fixed the problem but my problem is that I can not remove the custom validation from the answer sheets of those who had already started answering the survey. Is there any way to reset a question in a survey that has already been opened by a respondent?
Userlevel 5
+10
@asdis, are you using a contact list to send the survey to your respondents? If so and they've already completed the survey when it had the bad validation, you could send them a new distribution to retake it. In your Data & Analysis tab for the survey, find their response and click the down arrow under Actions and select the Retake as New Response option.
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