Deleting responses abyssmaly slow

claire_qclaire_q IndianaCommunity Member Qubie ✭

Deleting responses abyssmaly slow

For the past few weeks, whenever I go to clean my data set and delete bad responses, Qualtrics has taken a reallllly long time to process the request. Is there something going on behind the scenes that has caused this sudden slow down?

Best Answer

  • bstrahinbstrahin Madison, WI Superuser ✭✭✭✭
    Accepted Answer

    I had trouble for awhile with specific surveys not seeming to index or process requests. I was able to reach directly out to support as it became problematic and they were able to do a manual indexing that made things go much faster. My primary problem was with indexing however and not deleting, but it may still be worth you reaching out directly to Support.

Answers

  • KateKate Community Member Superuser ✭✭✭✭

    I'm not a behind the scenes person... but agreed it has taken 10s of minutes for things to delete. Any sort of manipulation on that page that does not involve a download has been taking forever

  • claire_qclaire_q IndianaCommunity Member Qubie ✭

    Thanks! I had have issues with indexing before too and reached out to them regarding that. It would happen whenever I would edit data in the "Data and Analysis" screen. The page would try to refresh, but there would often be responses caught in some weird kind of limbo - unable to get updated. They taught me a work around setting embedded data that would correct the issue. It seems like these are two significant flaws to the technology that need addressing. So long as they are present, all the fancy data manipulation tools are not much good to a user.

  • uhrxx005uhrxx005 Community Member Guru ✭✭

    I too have been experiencing this. I have found that refreshing my internet browser after waiting a minute or so tends to delete the data much more efficiently.

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