Deleting responses abyssmaly slow

claire_qclaire_q IndianaCommunity Member Qubie ✭

Deleting responses abyssmaly slow

For the past few weeks, whenever I go to clean my data set and delete bad responses, Qualtrics has taken a reallllly long time to process the request. Is there something going on behind the scenes that has caused this sudden slow down?

Best Answers

  • bstrahinbstrahin Madison, WI Superuser ✭✭✭✭
    Accepted Answer

    I had trouble for awhile with specific surveys not seeming to index or process requests. I was able to reach directly out to support as it became problematic and they were able to do a manual indexing that made things go much faster. My primary problem was with indexing however and not deleting, but it may still be worth you reaching out directly to Support.

  • adamcasioadamcasio Massachusetts Qubie ✭
    Accepted Answer

    I know this is a few months late, but my coworkers and I have been experiencing this issue as well. I contacted support the other day when the slowness evolved into issues fully deleting and importing datasets despite saying the requests were complete.

    Support gave me a solution which allowed me to solve this problem the next time it arose. Add a new embedded data variable in the Survey Flow. This forces the dataset to re-index. This seems to resolve any lingering requests which seem to be complete but actually aren't. You can remove the embedded data afterward.

    I hope this solution helps others!


  • KateKate Community Member, Product Ideas Superuser ✭✭✭✭

    I'm not a behind the scenes person... but agreed it has taken 10s of minutes for things to delete. Any sort of manipulation on that page that does not involve a download has been taking forever

  • claire_qclaire_q IndianaCommunity Member Qubie ✭

    Thanks! I had have issues with indexing before too and reached out to them regarding that. It would happen whenever I would edit data in the "Data and Analysis" screen. The page would try to refresh, but there would often be responses caught in some weird kind of limbo - unable to get updated. They taught me a work around setting embedded data that would correct the issue. It seems like these are two significant flaws to the technology that need addressing. So long as they are present, all the fancy data manipulation tools are not much good to a user.

  • uhrxx005uhrxx005 Community Member Guru ✭✭

    I too have been experiencing this. I have found that refreshing my internet browser after waiting a minute or so tends to delete the data much more efficiently.

  • Chanda_IUKChanda_IUK Kokomo, INCommunity Member Qubie ✭

    We had a similar issue (with a response missing in the list) and discrepancy in the response totals. As suggested above and demonstrated by @Ketonjo in a similar situation, we also added embedded data to the survey flow. After re-indexing, the missing response appeared and the discrepancy resolved. We also removed the temporary element in the survey flow afterwards. Thanks for everyone's comments. Helped a great deal.

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