Recently I finalised and published a form that is used for data purposes for people who come into our department (that they have to respond to before being allowed in).
I used an Authenticator, and based it off of a Contact Sheet I made solely for this survey.
Survey respondents would type in an identification number, and (theoretically) if this matches an existing ID number on the sheet it will bounce back some information and they would only have to answer 2 questions in the "Repeat User" section. (e.g. if the Authenticator passed)
If the ID number was not found it would make them fill out some basic information of themselves (for data purposes), known as the "First Time" section and if they came in again they'd only have to answer 2 questions instead of the whole survey. (e.g. if the Authenticator failed)
This was working smoothly, until a few days ago however, where now respondents who have already completed the survey are now being forced to retake the "First Time" sections, and new users who have completed it after the issue started are being forced to retake it as well, so both new and old users are being affected by this.
I verified on the sheet that their information is consistent and correct, so I don't know what would be the issue with this.
I can also post images as well to verify the workflow.
Thank you!
Best answer by KendraR
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