Reminders on an Automated Survey Distribution | XM Community
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Reminders on an Automated Survey Distribution

  • 4 April 2019
  • 1 reply
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We use the API to create contact lists of customers who completed a transaction in our banking centers the previous day. Every morning the API grab this contact list and distributes it meaning no work on our end. We're wanting to now start sending reminders for these daily "automated" distributions. I know I could add these manually, is there any way to automate the reminder to the unfinished respondents as well?
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Best answer by Subu 10 April 2019, 08:08

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Hi @Murph

Yes, you can do with API. Collect 2 values after your main mailing setup.
st=Meta.Status
pid=Result.EmailDistributionID
After the main distribution add a condition to check {st} is Success then call the API in same way as you did for main distribution.
Request=sendReminder
ParentEmailDistributionID={pid}
Else all fields in same way.

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