Email trigger not sending to all addresses

lulululu HanoverCommunity Member Qubie ✭

Email trigger not sending to all addresses

Hi all, hope I can get some help with this issue. I have a survey with an email trigger that sends an email to three email addresses as soon as someone completes a survey. It was working fine a few months ago, but now only the first email address in the list gets an email and the other three do not. Does anyone know what might be causing this problem?

Best Answer

  • KendraRKendraR Provo, UT Moderator
    Accepted Answer

    Hey, @lulu! I'm so sorry you're experiencing this! This definitely doesn't sound like intended functionality. I would recommend reaching out to our Support Team if you haven't already so they can take a look at this with you!

Answers

  • SubuSubu IndiaCommunity Member Guru ✭✭

    Hi @lulu
    One quick check I would ask if already not, make sure which from address you are using and by any chance mails are going to junk folder/marking spam for other email addresses. Thanks!

  • lulululu HanoverCommunity Member Qubie ✭

    Hi, I did check thoroughly and it's definitely not that. I created a new survey with a trigger and tested it, and the emails were sent to all addresses.

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