what to do when qualtrics displayed " This question is not displayed to respondents"?

NCUNCU FloridaCommunity Member Qubie ✭

what to do when qualtrics displayed " This question is not displayed to respondents"?

I am collecting data. I tested the instrument several times. However, collecting the data for my survey, many of the responses state " This question not displayed to respondent". I am in the last week of collecting data and most of the responses returned this "non-response" statement.
Please advise, thanks
Han

Answers

  • bansalpeeyush29bansalpeeyush29 IndiaCommunity Member Wizard ✭✭✭✭✭

    There might be some survey logic over the questions that is why you are seeing this message. It appears only when question is skipped due to some display or skipping logic.

  • SaurabhPujare_UgamSaurabhPujare_Ugam IndiaCommunity Member Sage ✭✭✭

    Hi NCU,

    In this case you can check if there are any skipped logics that may be causing this and send retake links to the respondents to have this missing fields filled up.

  • NCUNCU FloridaCommunity Member Qubie ✭

    Only some, or the majority of responses displayed this technicality. However, no skipped logic is applied.

  • KateKate Community Member Superuser ✭✭✭✭

    @NCU Double check your survey flow. It may not be exactly skipped logic, it may be a flow issue occurring there. You can post a screenshot and the community would help you review.

    My other thought would be to check in survey options to see when you have incomplete responses recording. What may be happening is people start your survey, but do not finish, and your settings are such that it records those incomplete responses.

  • NCUNCU FloridaCommunity Member Qubie ✭

    Thanks for the response Kate. Only 5 respondents were shown the questions of the 20 qualified. All the others showed the "Questions were not....".
    I will check the flow and your other suggestions. I very new to this software, and did some due diligence. Thanks
    Han

  • NCUNCU FloridaCommunity Member Qubie ✭

    I checked the flow, and the survey options, but do not see anything that would cause the block to only select some of the respondents. This is my final week for collection. I have only 5 out of the 20 completed because of the issue!!

  • KateKate Community Member Superuser ✭✭✭✭

    @NCU if you are unable to post screenshots, I would recommend you call support. They can log into your account and help you find the issue.

  • NCUNCU FloridaCommunity Member Qubie ✭

    Thanks for the suggestion

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