We routinely receive responses from site visitors stating that they were annoyed that they were forced to take our survey before they could continue shopping. We have it set up so that they can say yes or no to the intercept of course, then we clearly state that they should go back to their shopping visit and then come back to do the survey when done. However, in the past couple days we received still more of these messages that worry me. This is the worst one we have seen:
_
"Overall satisfied with selection and with the user-friendliness of the website. Frankly, the only frustration I encountered was this survey. I clicked yes to indicate that I would take it when I'd finished my shopping, and then minimized it. It popped up every time I back arrowed to go back to the main selections. I finally decided to take the survey before I had finished shopping."_
Is anyone familiar with this behavior? Is it a browser issue? Help!
Thanks,
MaryEllen
Best answer by KendraR
View original
