How can I add Tango card under new tasks to complete Qualtrics-Tango integration?

MoussaMoussa CanadaCommunity Member Qubie ✭

How can I add Tango card under new tasks to complete Qualtrics-Tango integration?

Hi
I am running a survey and planning to send Tango rewards as incentives to the survey respondents. The problem is that when I try to create a New Task under Actions, I don't see Tango Card. I am based in Canada, so not sure if this makes a difference.

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Best Answer

  • KendraRKendraR Provo, UT Moderator
    Accepted Answer

    Hi, @Moussa! I just wanted to say that it sounds like you may not have the Tango Card Task feature enabled for your account. If you don't see the Tango Card Task, I would recommend that you reach out to your Brand Administrator and ask for permission to use this feature. You can find the contact information for your Brand Admin in the Account Usage Tab. :smiley:

Answers

  • KateKate Community Member, Product Ideas Superuser ✭✭✭✭

    I don't think Qualtrics has a Tango Card integration. It is possible Tango Card has a Qualtrics integration you can manage through their platform.

    Are you married to Tango Card? My organization uses Rybonn; they have a qualtrics integration (you need to manage it in rybonn) but I find their integration really straightforward and helpful! I think one of the rewards you can select is a Tango Card, but they also allow for other rewards so participants don't need to use the Tango go-between to get a Target or Visa gift card.

    https://www.rybbon.net/qualtrics-integration/

  • MoussaMoussa CanadaCommunity Member Qubie ✭

    Thanks Kate, but I am confident that the integration is there as this is what Tango confirmed to me. I will check out Rybonn

  • KateKate Community Member, Product Ideas Superuser ✭✭✭✭

    I see @Moussa I think maybe it's because Tango has the integration set up, not Qualtircs. The Qualtrics Support pages send you to this resource from Tango:
    https://www.rewardsgenius.com/qualtrics-integration/

    They appear to have a dedicated email support for their integration. I'd ask them your questions! They might be better equipped than this community.

  • uhrxx005uhrxx005 Community Member Guru ✭✭

    Just to clarify, you can integrate tango through Reward Genius. Your brand admin can also turn on a separate Tango permission. I have not tested what that does yet.

    Be aware that Rybbon has a significant downside of making you pay I believe 10-15% more than the actual costs of the incentives. With Tango you only pay for the cost of the incentives. There are no additional charges.

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