Expired Link error - but it hasn't?

LTaylorLTaylor MECommunity Member - Trial User Qubie ✭

Expired Link error - but it hasn't?

Hi all,

One of my users is getting the expired link error when clicking a personalised link. The link isn't due to expire until 2099, and the survey is not showing in the recorded responses list or the responses in progress list.
When looking at the distribution list again, there is no Response ID next to the link, so I would assume it hasn't even been clicked yet. However, that is definitely the link that they have.

I've tried it myself and get the same error, so I don't think it's a browser issue.

Any advice would be much appreciated!

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