Email Actions Stop Working After Changing Embedded Data Email Addresses?

over3520over3520 Orem, UTCommunity Member Qubie ✭

Email Actions Stop Working After Changing Embedded Data Email Addresses?

I am using Qualtrics like an application system in which I use embedded data fields that = specific email addresses. I use actions to create an almost Docusign-like process in which a retake response link (?Q_R) is utilized to send the same survey to multiple respondents (i.e., approver1, approver2, submitted). I take embedded data fields that = participant's answers from previous questions and bring them into new application summary pages that each new participant/approver sees. As I have built this, periodically I have been changing the email addresses associated with those embedded data fields and am finding that the email actions just stop working after changing these? I have tried recreating the actions, not using embedded data emails within the actions but rather I type their emails directly into the action, and have even tried to switch from using an action to a trigger. Nothing will work. Any ideas?

Best Answer

  • JenCXJenCX Broomfield, CO Superuser ✭✭✭✭
    Accepted Answer

    Sorry, I'd like to try to help you but I don't have enough information to do further troubleshooting. I'd recommend contacting support, as they can get into your survey and look at what's happening.

Answers

  • JenCXJenCX Broomfield, COCommunity Member, Product Ideas Superuser ✭✭✭✭

    Are you using the actions from the actions tab or the Tools drop down? If it's the latter, try switching to the Actions tab. I've heard this is a much more reliable way to do it.

  • over3520over3520 Orem, UTCommunity Member Qubie ✭

    Do you mean a trigger vs an action? I tried adjusting it to a trigger but even that didn't work. I don't see an action in the Tools drop-down?

  • JenCXJenCX Broomfield, COCommunity Member, Product Ideas Superuser ✭✭✭✭

    I meant using tools versus actions to trigger an email upon survey completion, but sounds like you may have tried both ways.

    Can you show us a screenshot of your action?

  • over3520over3520 Orem, UTCommunity Member Qubie ✭


    Keep in mind that nothing changed from when it was working until now other than changing the email address in the survey flow

  • JenCXJenCX Broomfield, COCommunity Member, Product Ideas Superuser ✭✭✭✭

    Nothing looks wonky to me with the email address itself, but can you show us the actual action?

    What does the Action Reporting show you when you're trying to test this?

  • over3520over3520 Orem, UTCommunity Member Qubie ✭

    That is one of the interesting things is that it doesn't even show up as initiating. No error, it just doesn't even show up?

  • JenCXJenCX Broomfield, COCommunity Member, Product Ideas Superuser ✭✭✭✭

    @jpardicusick said:
    Nothing looks wonky to me with the email address itself, but can you show us the actual action?

  • over3520over3520 Orem, UTCommunity Member Qubie ✭

    That is one of the interesting things is that it doesn't even show up as initiating. No error, it just doesn't even show up?

  • over3520over3520 Orem, UTCommunity Member Qubie ✭

    Thanks. I appreciate you taking a crack at it anyway. Take care.

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