False Detractor example: Client gave a rating of 0 but in their comments they said that they love everything we do for them but hate competition.
I reached out to support and they suggested creating branch logic in the survey flow with conditions that say if a detractor and they comment with specific words such as, happy, love, great, amazing etc. then don't record the response.
While this will work, I agree support when they said that there is opportunity to miss real detractors. Real Detractor example: My fiend loves working with you all but I had the worst experience ever.
Has anyone run into this, if so how did you handle it? Thanks in advance!
Best answer by Kate
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