Add problem description in the confirmation email

LeidenuniversityLeidenuniversity Leiden, NetherlandsCommunity Member Qubie ✭

Add problem description in the confirmation email

When submitting a support request to the Qualtrics Support Center, could the problem description please be stated in the confirmation email (the email with the ticket number)? It would give better overview for brand admins dealing with multiple support requests and working in support teams.

Comments

  • KendraRKendraR Provo, UTCommunity Administrator Moderator

    Hi, @Leidenuniversity! Thank you so much for your feedback regarding the support ticket confirmation email. We have passed this suggestion along to our development team to be considered for future improvements to the Support Center experience. :smiley:

  • LeidenuniversityLeidenuniversity Leiden, NetherlandsCommunity Member Qubie ✭

    Thank you Kendra, we're looking forward to it!

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