Add problem description in the confirmation email | XM Community

Add problem description in the confirmation email


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When submitting a support request to the Qualtrics Support Center, could the problem description please be stated in the confirmation email (the email with the ticket number)? It would give better overview for brand admins dealing with multiple support requests and working in support teams.

2 replies

Userlevel 6
Badge +11
Hi, @Leidenuniversity! Thank you so much for your feedback regarding the support ticket confirmation email. We have passed this suggestion along to our development team to be considered for future improvements to the Support Center experience. 😃
Badge +3
Thank you Kendra, we're looking forward to it!

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