Reverse order of NPS question response options | XM Community
Question

Reverse order of NPS question response options

J
Is there an easy way to reverse the order of response options for an NPS question? Possibly using java?

We have a client that wants to ask a satisfaction question on a 0-10 scale in the style of an NPS question, but to be consistent with past surveys, wants "Completely Satisfied-10" as the label on the left and "Not at all Satisfied-0" to appear on the right. I know I can do this by changing the question type to multiple choice, but the style of a multiple choice question doesn't work as well for this type of question:

Would prefer to keep this style and simply reverse the scale order:
!

Instead of changing to multiple choice:
!


Thanks!

3 replies

NiC
Rank
Userlevel 7
Badge +27
Hi @jgoodfriend

Though you said you don't want a multiple choice question. This is a possible solution which using the same.

This is the link of survey. : https://ugamsandbox.ca1.qualtrics.com/jfe/preview/SV_cGzedHhtwv7PjcF?Q_SurveyVersionID=current&Q_CHL=preview

Things done to achieve this results :
1. 11 columns in the position option of MCQ (Not done horizontal as mobile view gets affected).
2. Custom CSS added in the HTML Source (HTML View) of the question.


Adding Custom Code text File

Adding QSF of the above survey incase of any queries
1 Attachment
XM Engineer | Zill Consulting
TomG
Rank
Userlevel 7
Badge +27
Joe,

See the accepted answer to this post:
https://www.qualtrics.com/community/discussion/4691/is-there-a-way-i-can-change-the-visual-of-the-nps-question

It modifies an NPS question.
NiC
Rank
Userlevel 7
Badge +27
> @NiC said:
> Hi @jgoodfriend
>
> Though you said you don't want a multiple choice question. This is a possible solution which using the same.
>
> This is the link of survey. : https://ugamsandbox.ca1.qualtrics.com/jfe/preview/SV_cGzedHhtwv7PjcF?Q_SurveyVersionID=current&Q_CHL=preview
>
> Things done to achieve this results :
> 1. 11 columns in the position option of MCQ (Not done horizontal as mobile view gets affected).
> 2. Custom CSS added in the HTML Source (HTML View) of the question.
>
>
> Adding Custom Code text File
>
> Adding QSF of the above survey incase of any queries

Also this works for mobile view just the automatic grouping into Promoter , Passive and Detractor won't be there.
XM Engineer | Zill Consulting

Leave a Reply


Terms & Conditions