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Issue using Inline Email Question

  • 10 July 2019
  • 3 replies
  • 212 views

When looking to add an inline question to my email I am noticing that none of my survey questions are appearing at all. I've set this up in the past but need to do some re-formatting/designing and am hitting this roadblock. Is this a bug? Has anyone seen this before and found a way around it?!
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Best answer by JenCX 11 July 2019, 00:09

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Userlevel 7
Badge +11
It looks to me like you're trying to create this in the library, where the message itself is not tied to a specific survey. If you're trying to tie this to a specific survey, I'd suggest creating the message there and saving a copy to the library from there, if you intend to re-use the message.
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Just in case anyone else runs into this issue, be aware that some questions can't be selected as inline email questions.

Badge +3

If you are using display/skip logic on the question you want to use as an inline item, it will not show in the Inline Email Question List. Removing the display/skip logic solves the problem.

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