How can I delete all closed loop tickets? | XM Community
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How can I delete all closed loop tickets?

  • 12 July 2019
  • 4 replies
  • 91 views

I have hundreds of dummy tickets in my closed loop system, generated from running test responses. I would like to delete all of them, without clicking on the trash can in each individual tickets. Any idea how I could do that?
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Best answer by jdennis 21 July 2019, 00:05

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4 replies

Badge +2
I asked about that as well. I was told that no, the only way to do this is one at a time. It would be a great feature.
Thanks Alan! I ended up just deleting them individually.
Badge +3
Hi @pcooper94! As AlanWheat mentioned, this not currently an available feature, but it sounds like a great product idea! If you have not yet already, I’d recommend posting this in our Product Ideas category. Be sure to review the How to Write a Good Product Idea template and our Ideation Guidelines before you post your idea!
Userlevel 2
Badge +4
we would like to get this feature added as well - the old tickets are still lurking in the background despite having deleted them all manually.

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