A mapping question doesn't work in mainland China | XM Community
Question

A mapping question doesn't work in mainland China

  • 15 August 2019
  • 0 replies
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Hi--- We are developing a Chinese questionnaire with some concept mapping questions, but one of them does not work. We worked intensively to fix the problem, here is what we face now:

1. We first fixed the problem by putting a code on the survey link to allow the survey run on the SE version, which supports using the javascript to collect embedded data.

https://commstudies.co1.qualtrics.com/jfe/preview/SV_2tuxUB6RBg3P5uB?Q_JFE=0 https://commstudies.co1.qualtrics.com/jfe/preview/SV_2tuxUB6RBg3P5uB?Q_SurveyVersionID=current&Q_JFE=0CHL=preview

2. Strangely, the solution only works for users located in the United States but not those in Greater China (the mainland, Hong Kong, Macau, Taiwan). It is to say that people access the survey via the above links can complete ALL the mapping questions alright. But the links do not work when people access them in Greater China.

3. We further revised the code of the links as follows by removing the "Q_" in the links. Then, people in Hong Kong, Macau, and Taiwan then can complete ALL the mapping questions but the links do not work in mainland China and the US.
https://commstudies.co1.qualtrics.com/jfe/preview/SV_2tuxUB6RBg3P5uB?JFE=0 https://commstudies.co1.qualtrics.com/jfe/preview/SV_2tuxUB6RBg3P5uB?Q_SurveyVersionID=current&JFE=0CHL=preview

In conclusion, different links and Javascript work in different locations. But we haven’t found the one that works in mainland China where our target participants locate. I asked people in various provinces (e.g., Beijing, Shanghai, and Guangzhou) to try the survey links using various browsers (Chrome, Safari, IE). Any ideas to solve our problem? Thanks a lot!!

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