Qualtrics API returns inconsistent 500 errors | XM Community
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Qualtrics API returns inconsistent 500 errors

  • 23 August 2019
  • 1 reply
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Hi All,

While running calls to update contacts in mailing list and creating survey response exports I'm getting 500 -Internal Server Error but this is inconsistent. The code itself is fine due to the inconsistent nature I believe that the problem is on the Qualtrics api side. I also have function that sends the call again on 500 errors, but sometimes the next attempt will work while other times I will get a repeated 500 error.

The exact error code is: "RTC'b'_1"

Any help regarding this issue will be appreciated.

Thanks,
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Best answer by KendraR 11 September 2019, 17:54

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Userlevel 6
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Hi, @sravee! I am sorry to hear that you are experiencing this. I would suggest that you or anyone else experiencing this issue reach out to our Support Team so they can look into this with you! 😀

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