Error message when connecting to Salesforce account | XM Community
Question

Error message when connecting to Salesforce account

  • 27 August 2019
  • 1 reply
  • 24 views

Userlevel 1
Badge +7
Hello,
When I try to connect a survey to Salesforce through Tools, I have the following error message:
error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match%20configuration

The displayed URL is https://login.salesforce.com/services/oauth2/authorize?response_type=code&client_id=3MVG9Km_cBLhsuPwL1vhoRAbBMsmsp7HGNsRq1FB.NLAFsd.CXv.wjtXgnfbdEZjTPt2anYfHeG935Ek8K280&redirect_uri=https%3A%2F%2Ffra1.qualtrics.com%2FOAuth.php&state=%7B%22user%22%3A%22UR_beYzEIGMmEk69sV%22%2C%22redirect%22%3A%22https%3A%5C%2F%5C%2Faxway.eu.qualtrics.com%5C%2FCP%22%2C%22sandbox%22%3Afalse%7D&display=page

Does anyone know how to fix this?

Thank Q community!
Best,
Iolanda

1 reply

Userlevel 7
Badge +23
@Iolanda_Marin check Salesforce forum:
https://developer.salesforce.com/forums/?id=906F00000009Br4IAE
or
https://success.salesforce.com/answers?id=90630000000CzqNAAS

It is lately advisable to connect via Actions, much less failures

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