Error Message: Survey distribution failed

LMILMI Auckland, New zelandCommunity Member Qubie ✭

Error Message: Survey distribution failed

we have integrated sales force with Qualtrics to send out survey. I am error message saying : Survey distribution failed.

Best Answer

  • LaurenKLaurenK Seattle, WA, USACommunity Administrator, Qualtrics Brand Admin Administrator
    Accepted Answer

    Hi all - if you are still experiencing this issue, be sure to reach out to our wonderful Support team so they can take a closer look into what may be causing this! 😀


  • MsIreenMsIreen FinlandCommunity Member, XMPN Member, Qualtrics Brand Admin Superuser ✭✭✭✭

    Where do you have the message? Did you integrate via Actions or Tools? Do you have a debug email?

  • luireyluirey Community Member - Trial User Qubie ✭

    @MsIreen I also got the message.

    My integration is via Actions
    The debug email simply states "Survey distribution failed."
    The reporting tab under Actions shows Failed for Email Survey Distribution Step and Completed for the rest (Send Debug Email, Add To Contact List, Salesforce Email Survey)

    Appears the email was sent but was unable to create the distribution under Distribution tab > Emails.

  • shariq41shariq41 SingaporeCommunity Member, Qualtrics Brand Admin Qubie ✭

    Hello Team,

    Even I'm facing the same error. anyone know how to resolve the same? Thank you

  • LMILMI Auckland, New zelandCommunity Member Qubie ✭

    Hello Team

    Even we are getting the same error, anyone knows how to resolve it, it will nice if the support team writes general troubleshooting steps.

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