Best answer by JenCX
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Support ticket and CC email
Userlevel 7
+23
Hi, I have noticed already a few times that when i submit a support ticket and mention another relevant person in CC, they do not receive response from support. Is it only my issue, or someone else has had it?
Userlevel 7
+11
That's funny...mine have always included the person that I CC'ed. Maybe check with support to see if they need to be doing something on their end?
Userlevel 7
+23
> @JenCX said:
> That's funny...mine have always included the person that I CC'ed. Maybe check with support to see if they need to be doing something on their end?
I wanted to bring this topic up with the support agent while raising a ticket the other day, but i forgot to add my colleague in the cc field
Well, then better luck next time for me)
> That's funny...mine have always included the person that I CC'ed. Maybe check with support to see if they need to be doing something on their end?
I wanted to bring this topic up with the support agent while raising a ticket the other day, but i forgot to add my colleague in the cc field
Well, then better luck next time for me)
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