Imbedded images in our invitation letter not displaying- due to security of firewall | XM Community
Solved

Imbedded images in our invitation letter not displaying- due to security of firewall

  • 20 April 2018
  • 2 replies
  • 88 views

Badge +1
We have some imbedded images in our invitation letter (School logo, director's signature) that are not displaying I believe because of the security associated with the school's email accounts.

Is there any kind of work around for this? They display fine in hotmail, gmail, yahoo etc.

Thanks so much for your assistance.
Kristen
icon

Best answer by Matt_Christie_Walker 20 April 2018, 19:35

View original

2 replies

Userlevel 4
Badge +5
Kristen,

If you haven't done so already, you might want to confirm with the school's IT what exactly they are blocking/what that policy is. Do they allow images through that are hosted on their own web servers? Do they allow images through from internal emails coming from their own email domain?

If they allow images that are hosted on their own web servers, can you have them host the images you need and then reference them? (Our resident email guru admits this is probably a long shot).

Or, if they allow images through if the message originates from their own email domain, can you set up an SPF record or SMTP relay to allow the invites to be sent from the school's own email domain? https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/using-a-custom-from-address/
Badge +1
Thanks Matt.

I sent your questions to our head of User Support Services.

Best,
Kristen

Leave a Reply